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It depends.  Is he under the age of 24 and a full time student?  If so and he normally would live at your home then he is temporarily away from home, so you would enter the Whole Year or 12 months.   If he is age 19 or older and not a full time student and his total income in 2025 was $5,200 or more then you cannot claim him as a dependent.  Otherwise you May be able to claim him as a dependent under the Qualifying Relative rules and enter 0 months for living in your home.   To be a Qualifying Relative - 1. The person cannot be your qualifying child or the qualifying child of any other taxpayer. A child is not the qualifying child of any other taxpayer if the child's parent (or any other person for whom the child is defined as a qualifying child) is not required to file an income tax return or files an income tax return only to get a refund on income tax withheld. 2. The person either (a) must be related to you or (b) must live with you all year as a member of your household. 3. The person's gross income for the year must be less than $5,200 (social security does not count) in 2025 4. You must provide more than half of the person's total support for the year. 5. The person must be a U.S. citizen or a U.S., Canada, or Mexico resident for some part of the year. 6. The person must not file a joint return with their spouse with the following exception - You can claim a person as a dependent who files a joint return if that person and that person’s spouse file the joint return only to claim a refund of income tax withheld or estimated tax paid.

What sort of problem are you having? Are you trying to use online or desktop?   If you have a License Code, this is for Desktop software; and if you have an Activation Code, this is for Online software.   These are different software's and codes from one cannot be used in the other one.    For TurboTax Online, you can activate your code to your account on this link.    For TurboTax Desktop, you can download/install your software from this link. 

Usually if you are seeing "Status Not Available" on the IRS Where's My Refund? tool it indicates the return is received but not yet processed. It is also indicative of a delay due to high-volume, or system updates. It may also be a delay due to a need for further review of your tax return. Also, the IRS might be confirming your identity to prevent fraud.   Review your e-file confirmation to make sure that the IRS actually accepted your tax return.   Try checking the IRS2Go App. Sometimes it functions differently than the website. You can log into your personal IRS.gov account to see if there are any notices.   If it has been over 21 days since you e-filed or 6 weeks since mailing a paper return, you can call the IRS at  1-800-829-1040 (Mon-Fri, 7 AM to 7 PM). You will need your SSN, filing status, and exact refund amount.  

If you are using desktop software you may need to do a manual update. Try clearing your Cache and Cookies and then try this link instructions.   If you are using the online software, Clear Cache and Cookies. 

Doing it the way you indicate (using the first column of the excess real estate taxes) changes my refund amounts. So how am I supposed to know what's correct? If that were an appropriate alternative, wouldn't it have the same refund (or amount owed) numbers?

@Oscar Zilch  To enter a Form 1099-LTC - Click on Federal Taxes (Personal using Home & Business) Click on Wages & Income (Personal Income using Home & Business) Click on I'll choose what I work on (if shown) Scroll down to Less Common Income On Miscellaneous Income, 1099-A, 1099-C, click the start or update button   On the next screen - On Long-term care account distributions (Form 1099-LTC), click the start or update button