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As Bsch4477 mentioned, TurboTax will not make unsolicited calls.  The communication about your return will come in your email, you can also check in your account to see if there are notifications about your return.  If you have no notifications or emails, then you can ignore the calls.     @user17742137094 

If you are using TurboTax Do It Yourself (Online), you can   Unfortunately, once you have upgraded or added features to your TurboTax return, there is no way to downgrade or remove the extra features. You would need to create a new return to go back to the original product.    To start a new return, select “Start a New Return” from under “My Returns” in the bottom left corner. Once you have started your new return, you can select “View All Returns” from under “My Returns”. Then delete the unwanted return by clicking the small Trash Can next to it or “Delete” under the return’s name.  

In Windows 11 Microsoft removed a legacy utility which TurboTax Desktop used to use in the license activation process. We have already updated TurboTax to remove the code that used the removed utility. However, if you installed TurboTax before it was updated (and after the legacy utility was removed), then that could cause the software to behave as if it was never activated.   I don't know why it's happening in Windows 10, though. You might want contact our phone support team to look into this further.    

If you are unable to move forward in your TurboTax program and pay with your credit card, you can try the steps listed below. Make sure the billing address for your credit card matches the address used in TurboTax.  If your credit card continues to fail, try using a different credit card, or pay by direct debit or check.  Go out of your program, close your browser and go back in. Clear your cache and cookies. Click here for How to clear your cache. Click here for How do I delete cookies? Try a different Web browser, such as Chrome or Firefox. If you are using a VPN, disable it. Make sure your internet connection is strong and stable Try using incognito mode If you are using TurboTax Desktop, you can manually check for updates for  your TurboTax program by clicking on "Online" in the black bar near the top of your screen and selecting "Check for Updates."  You can also contact TurboTax Customer Service using this link: Turbo Tax Customer Service.    Please return to Community if you have any additional information or questions and we would be happy to help.

To complete sections A and B of Part II, you'll enter your closed contract positions separately, but you'll also include information about any unrealized gain on the offsetting position in section A column (g). The TurboTax input questions mirror the form boxes:     This way, any realized loss(es) can be deferred to the extent of the associated unrecognized / open straddle gain. And for closed positions, you'll need to enter the separate sale info (dates/basis/expenses) to properly calculate the gain or loss from that specific closed contract (leg) - rather than net or combine any offsetting transactions together. This also avoids any mix-up of tax treatment on closed contracts / sale transactions.    This screen (below) is where you will complete the required Form 6781 Part II instruction "Attach a separate statement listing each straddle and its components." This is where you will identify the closed and open components from Part II / Part III as being legs of a specific straddle position:     IRS - Form 6781 Instructions IRS - How To Report Gains and Losses (Form 6781)   Note: The software does not support all of the reporting required of dealers in regulated futures contracts. A dealer is someone who is licensed in securities, has an established place of business, and regularly purchases securities for resale to customers. Among other requirements, dealers must report gain or loss on the sale of regulated futures contracts as self-employment income on Schedule SE. 

March 22, 2026 and I am having the same problem - keep getting errors on my 1099Rs - first tells me the type  of account isn't an IRA (IT IS!) So I uncheck the IRA box and it still won't accept.  I've been going in a loop for the past hour and I still can't efile my return.  I've tried all of the suggestions in these posts but none of them work. I NEED AN ANSWER THAT WILL WORK - IS THE ANSWER THAT I WILL HAVE TO PRINT OUT MY RETURN AND JUST MAIL IT IN?   THIS IS OUTRAGEOUS!!!

Did you already try:   Open TurboTax again Click the blue link Find a Tax File (which should bring up a list of ALL tax files, *.tax2025) ... and you didn't see any files? I have not encountered this issue before.    Try the following steps from this help article except look for 2025:   Select the Start menu and select search. Search for *.tax2025. Don't double-click the tax file in the search results to open it, as this can cause errors. In the left pane of the search results, select the > symbol next to the .tax file you're searching for. This will bring up information about this file in the right pane. In the right pane, select Open file location. By default, TurboTax saves tax files in the My Documents TurboTax folder. After locating the tax file in its folder, select your tax return. If this still doesn't locate your return, see this help article for instructions on how to contact TurboTax customer support depending on which product you are using.   @skimel  @russellhamm  @user17694464374