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You can download the desktop software to up to five computers that YOU  own---- but you will need help from customer support because the downloads are specific to Windows and Mac---you will need both Windows and Mac downloads.   (If you get hold of a support rep who gives you a hard time, request a supervisor.)       To call TurboTax customer support https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US?uid=m5s9l2vh  

The other reality you need to understand about trying to use medical expenses is that a deduction for medical expenses is one of the most difficult to get.     MEDICAL EXPENSES The medical expense deduction has to meet a rather large threshold before it can affect your return. The amount of medical (including dental, vision, etc.)  expenses that will count toward itemization is the amount that is OVER 7.5% of your adjusted gross income. You should only enter the amount that you paid in 2025—do not include any amounts that were covered by insurance or that are still outstanding.  Of course, your medical expenses plus your other itemized deductions still have to exceed your standard deduction before you will see a difference in your tax due or refund.   To enter your medical expenses go to Federal>Deductions and Credits>Medical>Medical Expenses       2025 STANDARD DEDUCTION AMOUNTS SINGLE $15,750  (65 or older/legally blind + $2000) MARRIED FILING SEPARATELY $15,750  (65 or older/legally blind +1600) MARRIED FILING JOINTLY $31,500  (65 or older/legally blind + $1600) HEAD OF HOUSEHOLD $23,625 (65 or older/legally blind + $2000)    

E-filing is not open yet, so not sure what you think a "specialist" can help you with.   E-filing is permanently closed for 2024 or any other past year, and has not yet opened for 2025 returns.   If your 2024 (or earlier) return was rejected, the only way to file it now is by mail.  Returns from 2022, 2023 or 2024 must be printed, signed in ink, and filed by mailing them to the IRS and states.

Cash contributions to an ordinary charity such as a church are limited to 60% of your Adjusted Gross Income (AGI). Is that the problem? Is your AGI, Form 1040 line 11a, $2,928? The tax law regarding charitable donations has not changed for 2025. (The deduction for $1,000 of charitable donations if you take the standard deduction is effective starting in 2026, not 2025.) It's not at all clear what you are doing, and what you are looking at. The tag below your question says you are using TurboTax Online. If that's true, you have to be working on a 2025 tax return, but you cannot have entered charitable donations in TurboTax Online because the charitable donations section isn't ready yet. Are you using TurboTax Online or the TurboTax Desktop software? What version are you using (Deluxe, Premium, etc.)? Are you working on a 2025 tax return or an earlier year? Print the tax return (create a PDF) and look at Schedule A. What are the exact amounts on lines 11, 14, and 17? Does line 14 have the word "Limited" to the left of the amount? What are the exact amounts on Form 1040 (or 1040-SR) lines 11a and 12e? If none of these lines is $1,757, where do you see that amount - what form and line? Look at the actual tax forms, not a summary screen in TurboTax.  

ok try here and good luck.  many have solved this with Win 11 VMs.   https://www.intuit.com/company/contact/office-of-the-president/?cid=executives_intuit_click_us_oop-form_en_%7Ccontact_link%7C_oop   https://ttlc.intuit.com/community/articles/community-news-announcements/turbotax-windows-10-desktop-software-end-of-life/05/3708302   https://ttlc.intuit.com/turbotax-support/en-us/help-article/marketing/ty25-ttd-direct-offer/L0aUgksJd_US_en_US

Since you now have to log into an Intuit Account all your downloads and licenses are listed there (even if you bought it from somewhere else) so if you need to download to install it again or install on another computer, even on the other operating system (Windows, Mac).  And the download will always be up to date with all the updates.   Access your program downloads here https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download

Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.   To call TurboTax customer support https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US?uid=m5s9l2vh