If your 2024 refund went to a closed or wrong account, the refund was sent back to the IRS -- or to the third party bank that handles refund processing-- and a check would have been mailed to the add...
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If your 2024 refund went to a closed or wrong account, the refund was sent back to the IRS -- or to the third party bank that handles refund processing-- and a check would have been mailed to the address on your 2024 tax return.
Here is what the IRS says about entering incorrect banking information
https://www.irs.gov/help-resources/tools-faqs/faqs-for-individuals/frequently-asked-tax-questions-answers/irs-procedures/refund-inquiries/refund-inquiries-18
If you used "refund processing" and had your 2024 TurboTax fees deducted from your federal refund, then you need to sort out the issues about the closed bank account with the third party bank that handles refund processing.
First you need to check the IRS refund site to see if your refund was issued, and look to see how much they issued.
https://www.irs.gov/refunds
Your tax refund was not sent to TurboTax. TurboTax does not handle your refund at all.
Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.
You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com
How can I see my TurboTax fees?
https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/review-fees-turbotax-online/L1XnIzgzg_US_en_US?uid=m682vq7k
What is Refund Processing Service?
For 2025, when you are ready to file, in the FILE section you will enter your current, correct banking information for direct deposit of your 2025 refund.
You have to go to Step 2 in the FILE section.
HOW TO CHANGE OR ENTER BANKING INFORMATION FOR REFUND
https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/change-transferred-direct-deposit-information/L77NCbU6D_US_en_US?uid=m6tuh572
You cannot change banking information while your return is in pending, nor can you change it after the return is accepted. The IRS does not allow it.