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No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”   https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US?uid=m5s9l2vh

For a few weeks, TurboTax was offering a “Flex Advance” loan, but that program has now been permanently closed for the rest of the year.   In January there will be a refund advance loan that you can get only if it is offered to you at the time when you are ready to file; no money is issued to you until your e-file is accepted by the IRS.  The IRS will not begin to accept 2025 e-files until late January.

We cannot see any of your information, so we do not know why you are being told you do not qualify for the CTC.     Make sure you have entered your child as a dependent in My Info, and that you have entered the child's Social Security number.    Careful— do not say that your child’s SSN is not valid for employment.  If your child was born in 2025 make sure you said he lived with you the whole year.  There is an oddly worded question that asks if the child paid over half their own support.  Say NO to that question.   Have you entered income from working in 2025?  If not,  you will not receive an income tax refund based on having dependent children.     The maximum amount of the child tax credit is now $2000 per child; the refundable “additional child tax credit” amount is $1700.   In order to get that credit, you have to have income from working.   Take the amount you earned from working.   Subtract $2500.   Multiply the rest by 15%.  That is the additional child tax credit per child that you can get—- up to the maximum of $1700 per child.   If the amount you earned from working was low, you will not get the full $1700 per child.    If your child is older than 16 at the end of 2025, you do not get the CTC.  But you may still get the non-refundable $500 credit for other dependents instead.   https://ttlc.intuit.com/turbotax-support/en-us/help-article/taxation/child-tax-credit/L2lNhfGDl_US_en_US?uid=m68dfq2u   https://ttlc.intuit.com/turbotax-support/en-us/help-article/taxation/additional-child-tax-credit/L6xFeMFEf_US_en_US?uid=lqnuygah https://www.irs.gov/help/ita/does-my-childdependent-qualify-for-the-child-tax-credit-or-the-credit-for-other-dependents     And for the Earned Income Credit—-   https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-credits-deductions/qualifications-earned-income-credit-eic-eitc/L7w4BFP32_US_en_US?uid=m62rmz09   https://www.irs.gov/credits-deductions/individuals/earned-income-tax-credit/use-the-eitc-assistant   https://www.irs.gov/pub/irs-pdf/p596.pdf   Look at your 2025 Form 1040 to see the child-related credits you received   PREVIEW 1040 https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-return/preview-turbotax-online-return-filing/L77WCkvnu_US_en_US?uid=m681fkhr   Child Tax Credit line 19 Credit for Other Dependents line 19 Earned Income Credit line 27 Additional Child Tax Credit line 28  

For a few weeks recently, TurboTax was offering a “Flex Advance” loan, but that program has now been permanently closed for the rest of the year.   In January there will be a refund advance loan that you can get only if it is offered to you at the time when you are ready to file; no money is issued to you until your e-file is accepted by the IRS.  The IRS will not begin to accept 2025 e-files until late January.   And....you WILL need your W-2's in order to prepare and file your 2025 tax return.

To check on regular tax refund status via automated phone, call 800-829-1954.   Federal and state refunds come from completely separate entities.  There is no rule as to which one will come in first or how long it will be between their arrival in your account.   TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer.  “21 days”  is not a promise from TurboTax or the IRS.      First, check your e-file status to see if your return was accepted:  https://turbotax.intuit.com/tax-tools/efile-status-lookup/   Once your federal return has been accepted by the IRS, only the IRS has any control.  TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.     You need your filing status, your Social Security number and the exact amount  (line 35a of your 2024 Form 1040) of your federal refund to track your Federal refund:    https://www.irs.gov/refunds   To track your state refund:     https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/track-state-refund/L3jgO8PGs_US_en_US?uid=lt447ebr   If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing     https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/refunds-take-longer-others/L14YlqFrH_US_en_US?uid=lexdr7zh . https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/irs-refund-taking-longer-21-days/L2vRAJbdU_US_en_US?uid=lexe7lst

The information from a SSA1099 is entered by the user---it cannot be imported.   If you have a big error in the amount entered for your Social Security benefits, that was your own user error.   And....what are you using to enter the information at this time----Social Security will be mailing you a SSA1099 for tax year 2025 in January.

You need your W-2's to prepare your tax return.   You cannot get a refund advance from TurboTax without W-2's.     For a few weeks, TurboTax was offering a “Flex Advance” loan, but that program has now been permanently closed for the rest of the year.   In January there will be a refund advance loan that you can get only if it is offered to you at the time when you are ready to file; no money is issued to you until your e-file is accepted by the IRS.  The IRS will not begin to accept 2025 e-files until late January.

TurboTax gets no information from the IRS or your state, so no one at TT knows anything at all about a letter that was sent to you, and no one at TT can find out about it.  Sorry.   How do I speak to the IRS internationally? https://www.irs.gov/help/contact-my-local-office-internationally  

Sorry, it is not possible to merge accounts.  I'm not sure where you read that.   You can manage everything within 1 account if everything originated in that account (same User ID and password), but you cannot combine 2 separate accounts.  Here's what TurboTax says about it:   FAQ:  Can I merge my Intuit Accounts? https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/merge-intuit-accounts/L2z3N1cCa_US_en_US