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6 hours ago
I was having the same problem - page one of the K-1s appeared blank in the pdf file. Note that my return passed all the error checks with this discrepancy present - not good! Note also that Form 10...
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I was having the same problem - page one of the K-1s appeared blank in the pdf file. Note that my return passed all the error checks with this discrepancy present - not good! Note also that Form 1065 Schedule K-1 only became available from the IRS on January 28. Perhaps their digital form is corrupt? Someone mentioned loading Acrobat Reader, so I checked, and it was not installed on my new computer. I downloaded the free reader from Adobe and the data now appears, but with an error message for that page. This error must be preventing other readers from being able to display the page. Turbo Tax needs to acknowledge this as their problem and fix it.
6 hours ago
Thanks again for the quick response. Yes, I created the "ghost" 1099-R for the Excess ROTH contribution removal when I e-filed the original tax return in March 2025 with distribution codes J & P....
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Thanks again for the quick response. Yes, I created the "ghost" 1099-R for the Excess ROTH contribution removal when I e-filed the original tax return in March 2025 with distribution codes J & P. I therefore will disregard the 1099-R that I received 2 weeks ago as the numbers are identical to the 1099-R I created in March 2025.
6 hours ago
Did the declaration page ever end up showing up for you? With both boxes to check?
6 hours ago
The response says to use a search function. Where is the search function? When I try to search - in other words, I click on Search and the magnifying glass, I get a totally useless "digital assistant...
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The response says to use a search function. Where is the search function? When I try to search - in other words, I click on Search and the magnifying glass, I get a totally useless "digital assistant" (AI chat that is never helpful). After going around and around, I entered this question:"Is there a search function on TurboTax?" The response: "Okay, I searched TurboTax Help for related answers and found the following: [list of unrelated topics]."
6 hours ago
For billing issues, you will need to contact TurboTax customer support. Please see How do I contact TurboTax?
@user17703066146
6 hours ago
1 Cheer
I just got a response that my state return was accepted. Surprising because i just submitted it this afternoon. I would suggest going through the state return again - just keep clicking continue, yo...
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I just got a response that my state return was accepted. Surprising because i just submitted it this afternoon. I would suggest going through the state return again - just keep clicking continue, you don’t have to remove and start from scratch. Just click through every screen.
6 hours ago
1 Cheer
No, Difficulty of Care is no longer entered that way.
Years ago there needed to be a "correcting entry" to offset the amount, but that is no longer needed.
Enter the W-2 the way it was r...
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No, Difficulty of Care is no longer entered that way.
Years ago there needed to be a "correcting entry" to offset the amount, but that is no longer needed.
Enter the W-2 the way it was reported,
On the screen that follows that says
"Let's check for other situations"
SELECT "Nontaxable Medicaid waiver payments that qualify as difficulty of care payments"
That's all you need to do for that income.
6 hours ago
Same issue! They need to fix this. Spouse signature box never pops up. I can’t check off any boxes just sends me to straight to transmit return page and make pins for myself spouse and I but no decla...
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Same issue! They need to fix this. Spouse signature box never pops up. I can’t check off any boxes just sends me to straight to transmit return page and make pins for myself spouse and I but no declaration to file page.
6 hours ago
IT-203 (line 22) pulls information from Form IT-225. You do not have to be a city employee to complete this form. It is for various additions and subtractions that are needed on your NYS return (clic...
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IT-203 (line 22) pulls information from Form IT-225. You do not have to be a city employee to complete this form. It is for various additions and subtractions that are needed on your NYS return (click here for the list).
If you cannot find which code pertains to your situation, you can send a diagnostic file and we can assist you further. A diagnostic file is a copy of your tax return that has all of your personal information removed. You can send one to us by following the directions below:
TurboTax Online:
Sign into your online account.
Locate the Tax Tools on the left-hand side of the screen.
A drop-down will appear. Select Tools
On the pop-up screen, click on “Share my file with agent.”
This will generate a message that a diagnostic file gets sanitized and transmitted to us.
Please provide the Token Number that was generated in the response.
TurboTax Desktop/Download Versions:
Open your return.
Click the Online tab in the black bar across the top of TurboTax and select “Send Tax File to Agent” *
This will generate a message that a diagnostic copy will be created. Click on OK and the tax file will be sanitized and transmitted to us.
Please provide the Token Number (including the dash) that was generated in the response.
*(If using a MAC, go to the menu at the top of the screen, select Help, then, “Send Tax File to Agent”)
Please tag me in the response, with your token, so I can look into this further.
6 hours ago
There is no TurboTax Cloud account for desktop returns. Tax returns prepared with the desktop software are only saved to your personal devices or cloud spaces. Try transferring in the return aga...
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There is no TurboTax Cloud account for desktop returns. Tax returns prepared with the desktop software are only saved to your personal devices or cloud spaces. Try transferring in the return again. If you already started the return in desktop, you can open the return in TurboTax Online without transferring it in.
6 hours ago
If you’re asked for three percentages—Enrollment Premium, SLCSP, and APTC—on a “Shared Policy” screen, you’re working with Shared Policy Allocation for Form 8962. These percentages aren’t listed on y...
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If you’re asked for three percentages—Enrollment Premium, SLCSP, and APTC—on a “Shared Policy” screen, you’re working with Shared Policy Allocation for Form 8962. These percentages aren’t listed on your Form 1095-A. You and the other taxpayer decide how to split the tax responsibility and credit.
The shared policy allocations are agreed upon by you and the other policyholders, such as a parent, an ex-spouse, or a child filing their own taxes. The IRS lets you choose any percentage from 0% to 100%, as long as the total between both tax returns adds up to 100%.
Example: If your parents are claiming 100% of the policy and you are just "bypassing" the form on your own return, you would enter 0% for all three boxes. Your parents would enter 100% on theirs.
The Rule: You generally must enter the same percentage in all three boxes (Premium, SLCSP, and Advance Payment) unless you have an extremely complex legal situation.
If you cannot agree on a split, or if you aren't in contact with the other person, the IRS provides a default formula based on the number of people who are on the policy. For an example, if there are 4 people on the policy and you are 1 of them filing separately, your percentage is 25%.
Before you determine your policy percentages, you should mutually agree on the percentage each of you will make to avoid any problems with your return.
6 hours ago
Thank you David for the response. I actually found it shortly after posting the question but appreciate your effort just the same.
6 hours ago
What are you trying to do with a 1095C? That is a document about health insurance that is only for your own information. You do not enter it on a tax return.
6 hours ago
OK fixed, thanks Monika and other TurboTax experts. The issue was having both a CA and AZ income stream to report taxes, entry errors in one state translates to entry errors in other state. My AZ inc...
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OK fixed, thanks Monika and other TurboTax experts. The issue was having both a CA and AZ income stream to report taxes, entry errors in one state translates to entry errors in other state. My AZ income amounts were correct but reported in wrong part of schedule, which then created errors on the CA schedules. All good now!
6 hours ago
The declaration to file your state page never pops up for me. Just the transmit return page and make pins for myself and my spouse and then click transmit return. I don’t get a prompt to check off an...
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The declaration to file your state page never pops up for me. Just the transmit return page and make pins for myself and my spouse and then click transmit return. I don’t get a prompt to check off any box for neither of us either.
6 hours ago
The issue with MN e-filing has been resolved. Please walk through the Review section of TurboTax and re-file your return.
6 hours ago
Ok, Thank you for your Help !
6 hours ago
Does NYS recognize Difficulty of Care IRS 2014-7 payment exemption? I successfully entered my W-2 with the amount in box 1 and the entered the credit in Other Income to offset it, but does that flow...
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Does NYS recognize Difficulty of Care IRS 2014-7 payment exemption? I successfully entered my W-2 with the amount in box 1 and the entered the credit in Other Income to offset it, but does that flow into the NYS return or do I need to add that income back in? I've seen conflicting info on whether NYS exempts the income as well. If they don't then how/where do I add it back in on the NYS return. I saw a reference to IT-225 but can't see how to do that through the steps. Thanks for any help you can offer. This is not a well-documented subject but has a huge impact on a person's return.
6 hours ago
If the IRS has issued you an IP PIN in the past (usually due to identity theft), you will need one again this year. The IRS issues a new IP PIN every year.
Here are clear steps you can take to ...
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If the IRS has issued you an IP PIN in the past (usually due to identity theft), you will need one again this year. The IRS issues a new IP PIN every year.
Here are clear steps you can take to retrieve your IP PIN:
Check for IRS Letter CP01A. The IRS mails Letter CP01A each year with your current IP PIN. If you have this letter, use the PIN listed on it.
If you don’t have the letter, get your IP PIN online at the IRS's Get an IP PIN site, or
If you can’t access the online tool, request one by phone. Call the IRS at 1-800-908-4490 to have your IP PIN mailed to you (this can take up to 21 days).
We can't issue IP PINs and you won't find them on your tax paperwork. You can only get IP PINs from the IRS.
For more information, see
How do I get my 6-digit IP PIN?
6 hours ago
You have a space or a decimal or something in that box making the program think box 14 is bigger than it is. Follow these steps:
You do want to make box 14 blank to start this process.
Be ce...
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You have a space or a decimal or something in that box making the program think box 14 is bigger than it is. Follow these steps:
You do want to make box 14 blank to start this process.
Be certain there is not a trace of a blank, dot, anything in box 14.
Save the form.
Log out of your program
A full or corrupted cache can cause problems in TurboTax, sometimes you need to clear your cache (that is, remove these temporary files).
Online version:
Delete the form/ worksheet- if possible, see How to Delete
Log out of your return and try one or more of the following:
Don't use Internet Explorer.
Clear cache and cookies,
Sign in using a different browser.
Sign in using a different device.
Log back into your return.
Enter the box 14 information again.
Desktop version:
Delete the form
Save your return while closing the program.
Update the program
Open
Enter the box 14 information again.