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It would probably be faster if you just described your issue with the W-2 on this forum to get an answer.   Live support is not available using the Free online edition - See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm

Turbotax online can only file one tax return (federal and state) per user account.  If you need to file returns for 4 people, you need to create 4 accounts with separate user names and passwords (they can share the same email address).   If you are using Turbotax installed on your own computer, you get one free state module with most purchases.  You can make as many returns as you want, because each return is a separate document like word processor or spreadsheet.  But if your children live in different states, you will need to purchase the additional state modules. 

@ItsHyphy wrote: I still can not deduct my tips for federal taxes but i can for my overtime. Would be nice to be able to do both. What is preventing you from reporting your tips?  Are tips reported in box 7 of your W-2?  Do you have unreported tips? After you enter the the W-2 you will land on a screen labeled Let's check for uncommon situations.  If you have unreported tips then check the box labeled Unreported tips and then Continue with this section.     @ItsHyphy