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Did you select that option? If you were eligible, you would have seen the Refund Advance as an option and TurboTax would have walked you through the process to apply for the advance.  Just having your refund deposit to Credit Karma does not mean you applied for the advance.

The Refund Advance is not available to everyone.    Here are a couple things to check: If you are using a TurboTax partner affiliate link to use the software, the Refund Advance will not be available. If you select the 5 Day Early Refund Delivery, you will not see the Refund Advance option, but you can return to the refund selection page and find all the options listed. See this resource for more information:  Offer details and disclosures for the Refund Advance  program   Refund Advance Eligibility Here are some of the eligibility requirements to qualify for a Refund Advance loan: You’re 18 or older Your expected federal refund amount is $500 or more You’re not a resident of North Carolina, Connecticut, or Illinois You’re e-filing your federal tax return with TurboTax Your physical address is listed on your tax return. Your address must be located in one of the eligible states and can’t be a PO box or prison address You’re not filing one of these tax forms: 1310, 4852, 4684, 4868, 1040SS, 1040PR, 1040X, 8888, or 8862 You aren’t filing on behalf of a deceased taxpayer You must report income on a Form W-2, 1099-R, or Sched C You must open or have an existing Credit Karma Money™ checking account

It is also possible the email was misdirected, and had nothing to do with you. A  number of people mistype their email address every year, and such notifications show up on unrelated folks email accounts.    Of course, if they actually used your name in the email, perhaps it was a fraudulent filing.

  1)  Medical deductions? Remember, only the (out of pocket) $$ that exceeded 7.5% of your AGI are included in your itemized deductions.    2)  Did you make any "item" donations to charities (clothes, shoes appliances etc).  Go back to edit that section to make sure the $$ are still there.   If you deleted any unused charity, after you had already put in some "item" donations, the item donations may have disappeared  (yep, a software bug)

I don't think companies like this can feel shame, all they care about is their bottom line. If they have to screw over long time customers, so be it. I have turbotax records going back to 1997, sigh.   If I wanted to use a forms mode tax program I would just download the forms from the IRS and file with paper.    Here is the advertising right from the Amazon website. Quote: Up-to-date with the latest tax laws so you have the latest information    

@tannydavenport40  wrote:  "if i get rejected will turbo taxes help me fix them free of charge"   If you need help fixing a rejected return, you can get help in this user forum in most rejection cases.  Then you can resubmit the efile.   If it can't be resolved here, then if you used a paid edition such as Deluxe or Premium, you can phone TurboTax Support for free assistance.         Free Edition does not have phone support, but if you used Free Edition, we can tell you how to message a TurboTax support agent using social media at  TurboTax Facebook or X for free assistance.         But the vast majority of rejection issues can be handled in this forum.   In addition to fellow users, there are also TurboTax Experts who participate in this forum during daytime hours and are available to assist with an issue.