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Maybe you bought the Windows download?    See 2025 System Requirements. You need Mac OS Sonoma 14 or later (newer). Click on the 2025 tab at the top. https://turbotax.intuit.com/personal-taxes/cd-download/tta-system-requirements How to get started with the Desktop program, install and activate it https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-delivery/download-software-turbotax-com/L7u9oLEkq_US_en_US?uid=luqgvzrd

You can deduct the interest if you meet the requirements for the student loan interest deduction. If the amount of interest is $600 or more you should have received a Form 1098-E. The maximum amount of student loan interest that you can deduct is $2,500. For 2025 the maximum is reduced if your Modified Adjusted Gross Income (MAGI) is more than $85,000 ($170,000 if married filing jointly). You cannot claim the deduction if you are filing as married filing separately.  

Thank you for your reply. While signed in, I click from the tax prep pages through to the QEFs and continually enter the loop I described. I have spent three hours on the phone with TT agents who couldn't figure anything out. 

You probably answered something incorrectly in MY INFO.   Go back to MY INFO, click the child’s name  and go through all of the interview questions carefully and slowly.  Read every screen top to bottom.     Make sure you have entered your child as a dependent in My Info, and that you have entered the child's Social Security number.    Careful— do not say that your child’s SSN is not valid for employment.  If your child was born in 2025 make sure you said he lived with you the whole year.  There is an oddly worded question that asks if the child paid over half their own support.  Say NO to that question.

@user17687486921   If you are filing a 1120-S return are you using the Windows Desktop Business program?  What do you mean you purchased the 2025 online Turbo Tax?  There is no online version unless you use the Online Live Service version, which is very expensive.     How are you starting to go to QEF?  You need to open the Business program.  I don't know how the Business  program works for QEF but go up to File in the top  black menu bar and see if it says Create 1099/W-2.  FYI -  you can either prepare 1099/W2 on your computer or using the online QEF Quick Employer Forms.      You might need to be Signed in.  See if you are signed in at the bottom of the File tab.  If you are signed in it will say Signed in as [name] under File.  If you are signed out, it will say Sign in under File. 

You can see the additional senior deduction by switching to forms mode in TurboTax Desktop. Your additional deduction is automatically included in your tax return when you complete the personal information section of TurboTax and enter your date of birth and filing status.    To switch to Forms Mode in TurboTax Desktop:   Open your return and click the Forms icon in the TurboTax header (top right side). In the list of Forms in My Return on the left, scroll down and look for 1040. As xmasbaby mentioned, it’s on your Form 1040, line 13b.   For more information about the Deduction for Seniors, see:   IRS, One, Big, Beautiful Bill Act: Tax deductions for working Americans and seniors TurboTax Tip: Tax Counseling for Seniors and the Elderly @user17687507790

TurboTax already has your money so the motivation for them to move any faster isn't there.   Funny how they don't tell you that you will not receive a working product when you buy it.   Kind of bait and switch or at least false advertising.

After you enter the information from your SSA-1099 TurboTax will ask if you received any lump-sum payments. If you answer Yes it will lead you through the lump-sum payments screens. You do not have to do it if you don't want to. You can just answer No to the lump-sum payments question. But going through the screens might save you some money.