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If your 2023 return was rejected, then it was never filed; the IRS did not get it.   It is too late to e-file a 2023 tax return.   AGI no longer matters, since you only needed AGI in order to e-file.   The only way you can file your 2023 return now is by mail.   You need to print it, sign and date it in ink, and mail it in.   You must pay your TurboTax fees in order to print the return. When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.   Federal and state returns must be in separate envelopes and they are mailed to different addresses.  Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.  

You are posting from TurboTax Live.  You can arrange for the Live help you are paying the extra fee for with your questions from 5 a.m. to 5 p.m. Pacific time Monday -Friday.   https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-setup/connect-tax-expert-turbotax-live/L73wOZD5D_US_en_US?uid=m8zw1pbb

We cannot see your screen or your tax return; we know nothing about the amount of income you earned, or your filing status, whether you have dependents. etc.   Those of some of the factors that determine how much tax you are required to pay.   However, if you worked and earned income, you are subject to paying tax, including Social Security, Medicare and ordinary income tax.   If the amount that was withheld from your pay as shown in box 2 of your W-2 is more than your tax liability, then you may  get a refund of that amount.  You do not get back the amount that was withheld for Social Security or Medicare.   We cannot see your screen, your return or your account.  Have you entered ALL of your 2024 information?  All your income, etc.?     There are a lot of variables that affect your refund or tax due including how much you earned, how much tax you had withheld, your filing status, the number of dependents you claim, your deductions and credits, etc.  You may have lost Earned Income Credit or the Child Tax Credit— did a child turn 17?  If you received the EIC last year, remember that changes in the amount you earn have a big effect on the amount of EIC you can get. (Sometimes earning more money means less EIC)  Are you 65 or older ?  If so, your standard deduction is higher. Everyone has a higher standard deduction now so it is harder to use itemized deductions.   And of course, always check your own data entries, looking for errors such as misplaced decimals or extra zeros.   https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/refund-go-compared-last-year/L97JmhUbi_US_en_US?uid=ld9ijm41   Print out 2023  and 2024  and compare them side by side to see what is different.    https://turbotax.intuit.com/tax-tips/tax-payments/video-why-would-i-owe-federal-taxes/L3VXudPiN    

  MY DEPENDENT HAD A JOB If your dependent has a W-2 for his after-school job, summer job, etc. you do not include the information on your own return. You can still claim your child as a dependent on your own return.  He/she can file his own return for a refund of some of his withheld wages from boxes 2 or 17 (he won’t get back anything for Social Security or Medicare), but MUST indicate on it that he can be claimed as a dependent on someone else’s return.  (Supervise this closely or prepare it for him!) If your dependent’s earnings were over $400 and were reported on a 1099Misc or 1099NEC then he must file a return and pay self-employment tax for Social Security and Medicare.     You might also want to use free software from the IRS Free File versions: https://apps.irs.gov/app/freeFile/

Maybe not new but never considered a (not great) processor Intel(R) Core(TM) i7-2600 CPU @ 3.40 GHz. There is nothing about the speed and power of this processor that prohibits it from running Windows 11. It's a pretty good processor that millions of well running computers in use today have that will become obsolete.

TurboTax does not have a copy or an image of your W-2.   If you entered it by snapping a photo using the mobile app or if you imported it from a payroll site, or if you keyed it in by hand, the information you entered is in the worksheets that are part of the pdf of the tax return.    If you need an actual copy, you have to seek it elsewhere.   I NEED A COPY OF MY W-2  (or 1099)      W-2's come from employers.  There is not a federal or national website that provides W-2’s.     TurboTax does not have a copy of your W-2—the Wage & Tax Statement—issued to you by your employer, (nor does TurboTax have copies of your 1099’s).   You should always save those documents for your own records. You could ask the employer(s) for copies or you can get a copy from Social Security (for a fee of $62).   To get a copy of a W-2 from Social Security https://faq.ssa.gov/en-us/Topic/article/KA-02501   https://www.irs.gov/help-resources/tools-faqs/faqs-for-individuals/frequently-asked-tax-questions-answers/irs-procedures/transcript-or-copy-of-form-w-2/transcript-or-copy-of-form-w-2     If you saved a pdf of your completed tax return, the worksheets will show the W-2 information you entered, but not the actual W-2.   You can get a wage and income transcript from the IRS:  It will not show the actual W-2, 1099’s, etc, but will show the income information the IRS received.  It will not, however, show your state information. It will only show the federal information. https://www.irs.gov/individuals/get-transcript   Or you can pay the IRS $30 for an actual copy of your tax return which will include copies of your W-2’s      https://www.irs.gov/pub/irs-pdf/f4506.pdf      https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-forms/get-copy-w-2/L8FTim9MO_US_en_US?uid=m68ee4os      

You cannot get the child tax credit for a child older than age 16.   There are no exceptions.   If he is your dependent after age 16, you can get the non-refundable  $500 credit for other dependents, which lowers the amount of tax you pay.   https://ttlc.intuit.com/turbotax-support/en-us/help-article/taxation/child-tax-credit/L2lNhfGDl_US_en_US?uid=m68dfq2u   https://ttlc.intuit.com/turbotax-support/en-us/help-article/taxation/additional-child-tax-credit/L6xFeMFEf_US_en_US?uid=lqnuygah https://www.irs.gov/help/ita/does-my-childdependent-qualify-for-the-child-tax-credit-or-the-credit-for-other-dependents  

@RichInPitt wrote: For the many, many users on non-upgradeable hardware, what other packages that run on Windows 10 will import last year's TT 2024 files to accelerate tax completion? You posed this question as if there are dozens, or several, tax prep packages that run on Windows. There aren't.   Other than TurboTax there are basically two; H&R Block and TaxAct, both of which claim to support importing from TurboTax. However, your mileage will vary as to exactly how much information will actually get transferred according to reports I have read over the past few years.