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Apply for a Flex Loan https://turbotax.intuit.com/personal-loan What is the Turbo Tax Flex Advance? https://ttlc.intuit.com/turbotax-support/en-us/help-article/loans/whats-turbotax-flex-advance/L2Xg6In6b_US_en_US?uid=mhz8qpz8

Did they change your return or they didn't get your tax due payment?    Check your 540 line 111 to see if you had a tax due.   Your only proof of payment is your bank statement or credit card showing the payment coming out. Turbo Tax only passes your bank account number to the state for the state to take it out of your account. But most states do not let you pay by Direct Debit so you have to mail in a check or go directly to the state's website to pay. And better double check your bank account and routing number with your bank. Some banks use a different routing number for deposits and payments.   Check the printout or PDF of your return; look for the state cover sheet with the Turbo Tax logo. If you owed tax, it will show the payment information and how/when you decided to pay. Read the state payment instructions carefully since most states cannot be paid from within the TT system and requires additional steps.

I would download a new copy to reinstall the program from your account.    Since you now have to log into an Intuit Account when you first install it, all your downloads and licenses are listed there (even if you bought it from somewhere else) so if you need to install it again or install on another computer, even on the other operating system (Windows, Mac) you can download it again.   And the download will have all the updates.   Sign onto your account here to download the program and to get the license code https://accounts.intuit.com/app/account-manager/productsBilling/turbotax  

There is a way.  Very common.    After you get the program installed or reinstalled the first thing to do before you open your tax return is to update the program and install any state programs you had. Then open your file. So you first might need to start a fake return to be able to download the state program (go to FILE - NEW). Enter some basic information, then go to the state tab and download the state program. Then try to open your existing return, go to FILE - OPEN Error 190 for state https://ttlc.intuit.com/community/bugs-and-error-messages/help/error-190-when-opening-file-in-turbotax-desktop/00/26443

TurboTax never knows how, when or even if you paid your tax due to the IRS; TT cannot check on that.  Your only proof that you paid the IRS is your own bank or credit card record.   You can check your own online account with the IRS: https://www.irs.gov/payments/your-online-account  

Thank you very much for your kind help! Could I ask two follow-up questions?:   "file  1040-NR return recognizing the  US sourced income" --> In my case, could I file the 1040-NR through Turbotax?   "claiming Foreign Tax credit ( for  taxes placed on this income by your tax-home country" -->  Could you explain how I can claim this in the 1040-NR? Or is there a separate form to be submitted for this Foreign Tax? Is there any documentation I should obtain from the National tax agency in my home country Japan?   Thank you again!

At this point, you can't amend those tax years.    Rather, you need to file a 3115, which gets filed with your current year return with a second copy sent to the IRS. Regardless, preparing a 3115 is really not a DIY endeavor so you should consult with a local tax pro.