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I just had the same experience. It's a new Mac and has very few files on it. Nowhere to hide a tax file. Tragic.  The software froze and I was had to finally force quit. The return was gone without a trace. I've been using Turbotax for many years, but no more.

You can e-file your extension through our Easy Extension website.   An extension does not give you extra time to pay your taxes, which are due on April 15, 2026.  Even if you can't pay your taxes by the deadline, file an extension anyway so you can avoid the late-filing penalty.   How do I file an IRS tax extension?   See all options for filing an extension here.   State Extensions

  MY DEPENDENT HAD A JOB If your dependent has a W-2 for his after-school job, summer job, etc. you do not include the information on your own return. You can still claim your child as a dependent on your own return.  He/she can file his own return for a refund of some of his withheld wages from boxes 2 or 17 (he won’t get back anything for Social Security or Medicare), but MUST indicate on it that he can be claimed as a dependent on someone else’s return.  (Supervise this closely or prepare it for him!)   If your dependent’s earnings were over $400 and were reported on a 1099Misc or 1099NEC then he must file a return and pay self-employment tax for Social Security and Medicare.     You might also want to use free software from the IRS Free File versions: https://apps.irs.gov/app/freeFile/

Did you already have a return in progress? Are you logged in with the same account in TurboTax Online? Make sure you are signed in with the correct user ID, as multiple accounts are the most common cause.   You may have created a new account by mistake. Use the Account Recovery tool with your phone number and email to find all associated user IDs.   Get expert assistance by calling us at 1-800-4-INTUIT (1-800-446-8848). In addition, the TurboTax support page provides other resource links and help tools.   @richkoepcke   

How to start a new joint return   You will not be able to merge two previous TT account to start your new joint return.  You can transfer ONE of your 2024 returns into a new return, so choose the most complicated one.  The other spouse’s information needs to be entered manually.  The first name you enter will be the “primary” taxpayer——and in subsequent years you need to keep the names in that order—do not try to change the order of the names.     When you enter the primary spouse’s information in My Info, you have to answer the question "Were you married?"  If you click the button for Married, then a drop down will appear that asks, "Do you want to file this return together with your spouse?"  Then you choose YES to file a joint return.  You enter your spouse's information into My Info.  Whenever you are entering income information there should then be a spot for you and for your spouse's income information.  WATCH for the names as you enter income on the screens.  Or when you click to add income it will prompt you to choose which spouse had the income.   When you prepare a joint return you include all the information for both spouses on the SAME tax return.  Include all of your personal information, all of your income from every source, all dependents (if any), all credits and deductions for both of you.  You get ONE refund with both names on it.   And…keep a record of how to access the “old” account for your spouse in case a need comes up to print it or find information from it.  TT will save it online for seven years,  

If you are trying to enter a New York DL, You must enter the document number in addition to your ID number. Refer to the NY Dept of Motor Vehicles Sample New York DMV Photo Documents to check the number to use based on the type of ID that you have.   If you're not trying to enter a NYDL, reply back with the state so we can help you.

https://turbotax.intuit.com/irs-tax-extensions/   An extension does not give you extra time to pay your estimated tax due—-which must be paid by April 15, 2026.  An extension gives you extra time to prepare your tax return.  You have until October 15 to e-file it.

Make sure that your name and social security number match exactly what is on your social security card.  Some things that might affect your information from matching are:   If you recently changed your name or number, use the old one listed on your Social Security card. If your last name is hyphenated, enter the entire name in the field, including the hyphen. Match exactly what’s on your Social Security card. If you have multiple last names, enter only the last one. For example, Melissa Gomez Fernandez should be entered as Melissa Fernandez. If you have multiple last names and a middle name, use only the first last name listed on your card. For example, Melissa Juana Gomez Fernandez should be entered as Melissa Gomez. How do I fix e-file reject R0000-500-01?  

What is the rejection code?   You can file an extension.  An extension does not give you extra time to pay your taxes, which are due on April 15, 2026.  Even if you can't pay your taxes by the deadline, file an extension anyway so you can avoid the late-filing penalty.       How do I file an IRS tax extension?   See all options for filing an extension here.   State Extensions

https://turbotax.intuit.com/irs-tax-extensions/   An extension does not give you extra time to pay your estimated tax due—-which must be paid by April 15, 2026.  An extension gives you extra time to prepare your tax return.  You have until October 15 to e-file it.

When did you file? The IRS can take up to 3 weeks to process direct deposit of refunds.    Check the IRS Where's My Refund? site. The site has three different status options: Return Received: The IRS received your return and is processing it. Refund Approved: The IRS approved your refund. Refund Sent: Your refund is on its way. What if my federal refund is taking longer than 21 days?   @jperry50158