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When you use online TurboTax software you get one return per fee.   Each return needs its own email, account and user ID.   If you use the same account and user ID for a second return, the second one overwrites the first return and it is lost forever.     https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-start-another-return-in-turbotax-online/00/25596 https://turbotax.intuit.com/personal-taxes/online/file-your-own-taxes/

Are you attempting the transfer of the 2024 desktop data file into a 2025 online return this way:   Log into the 2025 online return. In the left menu column choose TAX TOOLS, then TOOLS. In the Tools window choose "Transfer last year's TurboTax return from your computer." When you agree to the warning, point the online program to the location of the *.tax2024 data file on your computer. And when you continue, it just spins?     Is your computer a Windows PC or Mac?

You can tell the software to skip W-2's.   If an old employer transferred over from last year, you can delete the employer.   Then move on and enter your other income--whatever that is.  Do you have retirement income?      Go to Federal> Wages & Income>>Retirement Plans and Social Security  (SSA1099 and 1099RRB) to enter your SSA1099.     To enter your retirement income, Go to  Federal> Wages and Income>Retirement Plans and Social Security>IRA  401 k) Pension Plan Withdrawals to enter your 1099R.  

Double check this amount- did you elect to have 100% of your distribution withheld for NY tax? If not, it sounds like there is either an error in the input or on the 1099-R.     If you did elect for your entire distribution to be withheld, decrease the total in Box 14 by one cent.  It will clear the error and your return will stay the same since rounded numbers are used.

To generate IRS form 5329 to report an exception to the 10% penalty for early distribution, follow these steps:   After entering the IRS form 1099-R, you should see the screen Let's see if we can lower your tax bill. At the screen Identify the plan, tell the software what kind of plan the distribution was from.  Click Continue. At the screen These situations may lower your tax bill, enter the dollar amount next to the appropriate exception.  Click Continue. At the screen Good news:  your tax bill just got lower, the IRS form 5329 has been generated.  

Not a known bug to me.  If it was, I would think we'd probably see more postings on it in this forum. It works OK when I tested it previously, but haven't tried today.      Are you using a VPN?  If so, try without the VPN if you can safely do so (i.e., at home and not in a public wi-fi place.) If using wireless, you might try using a wired connection. Is there anything unusual with your modem/router situation?   In any case, you might reboot those to see if that helps any.   Is your desktop that you're using a Windows or Mac?

You can choose Tax Tools on the left of your screen, then Clear and Start Over. This will delete everything that you have worked on, so be sure that is what you want to do before completing the steps.   For a video instruction, see: How do I clear and start over?