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I had the same issue.  TTAX Deluxe DT. I was using a Norton secure browser as the default. I stumbled across another solution where that user set MS EDGE as the default and then rebooted the computer. I did the same thing and IMPORTS all work as they should. I think the Norton browser (chrome based) is blocking the download. 

@ ladyksadness1  Sorry, but I've never had to open a second account.  I presume what the second user would need to do is go to the main TurboTax product page and look for a Sign Up button in the top right, and start a new account as though you were using TurboTax for the first time.   Again each account can only prepare 1 Federal return, and it will charge you for each return unless one of your family can use the Free Edition.    Did you use the desktop version previously, which prepares multiple returns, and do you have Windows 10?  If so, is that the reason you ended up in Online Premium?   If so, and if you are stuck with Windows 10, be aware that H&R Block still has desktop software for Windows 10 that will prepare multiple returns with up to 5 Federal efiles.

I think the IRS has a typo using L vs I (as in Iris) L7Q6. According to.this site I7Q6 is correct and L7Q6 is nowhere to be found but L7Q6 submits ok. Seems like they have a typo when valudating....whatever works...lol https://rebate.blue/qmid  

Hi LaShaun,   I tried that and it didn't work. It takes me to the page where I am supposed to pay when I click continue it loops back. I have tried the callback but I keep getting hung up on when I pick up. Anything else I can do?   Thanks

Generally, you can e-file your amended 2025, 2024, or 2023 federal return via TurboTax if your original return was also e-filed in TurboTax. However, there's a chance your return can't be e-filed based on your unique situation. If this happens, you'll need to print and mail your tax return.    Follow these instructions to amend a prior-year return.   E-filing 1040X

First, begin troubleshooting by logging out of the TurboTax platform you're using, Online or Desktop. From there, try these options:  If you are using TurboTax Online Check ‌your browser's settings. (Clear your Cache and Cookies) Here are the official instructions for the most popular browsers: Google Chrome Mozilla Firefox Microsoft Edge   Log back into TurboTax Online and navigate back to the Investments section   Or, Try using a different web browser to login and complete your entries.  If you are using TurboTax Desktop Make sure the software is updated.    If you haven't rebooted your computer, please do.   Check your firewall and antivirus settings. Make sure they aren't blocking any feature of the software.  ** If you are using the phone/tablet app, try changing to laptop/computer if possible. If you do not have access to a computer, switch to a web browser within your phone or tablet, and sign in from there.  **You might also want to uninstall and reinstall your desktop product (this has worked for some users). Make sure that you save the file and do a back up of your information (you do not want to lose any information).  See: How do I back up my tax file in the TurboTax Desktop software?

It sounds like the email was sent to you in error.  There was an issue with New York State returns that resulted in some returns being rejected.  Those taxpayers were notified by email.  If your New York return was accepted then there was no problem with it.  You don't need to take any further action.     If you expecting a refund from New York you can check the status of that refund by going to: Check your refund status online—anytime, anywhere!

thanks, I'm using the web version, but it doesn't appear to carry the scholarship amount I enter for room & board over to taxable income automatically.  So I guess the work-around of entering it on the 1098-T is the only option for web version?