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If you are getting an error message when entering your 1098-T form and you copied and pasted some of the information, it's possible that extra spaces or hidden formatting may be causing the problem. Make sure there are no extra spaces before or after the entries.  In order to fix this, you will need to delete the Form completely and enter it again, making sure the information is correct the first time.   To delete the Form, when the program asks if you have the 1098-Form, you will have to answer Yes.    Then, click Delete when you see the Form that you have already entered. Press "Add Another" button and re-enter your 1098-T Form.  To see more instructions, go through the link below:   Where do I enter Form 1098-T (Tuition Statement)?  

You are allowed to deduct either your state/local general sales taxes OR your state/local income taxes, but not both.   Does your state have a state/local income tax?  Does the state/local income tax paid exceed the state/local general sales taxes?    View IRS Schedule A Itemized Deductions, line 5a.  Is the box checked which says you elect to include general sales taxes instead of income taxes?   Sales Tax Deduction Limits For tax years 2018–2024, the total deduction for state and local taxes (sales tax + property tax) is capped at $10,000 ($5,000 if married filing separately). For the 2025 tax year, this cap increases to $40,000 ($20,000 for married filing separately), with potential phase-outs for high income.    To claim this, you must itemize, which means your total itemized deductions must exceed the Standard Deduction to provide a tax benefit .

@jchilds2020 You may have more than one TurboTax account.  You must sign onto TurboTax with the User ID that you used to create the account.   See this TurboTax support FAQ for how to view all of your TurboTax accounts - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-turbotax/L9aVfKS1Z_US_en_US?uid=ll5g6zcx

If your husband used TurboTax last year to do your taxes, then you can get a copy of last year's return if you know his login information.   Here's how to view, download, and print your prior-year tax returns. You can access returns for the past seven years.   Note: If your TurboTax navigation looks different from what’s described here, learn more. First time signing in this year Sign in to your TurboTax account and select Continue on the screen showing your prior-year summary. Make sure you're using the same TurboTax account (user ID) as in previous years. On the second screen showing product and pricing, scroll down and select Your tax returns & documents. Select the year you want, then select Download/print return (PDF). If the year you're looking for isn't there, it might be in a different account. Go here to find all of your accounts. One of them should have the return you're looking for. TurboTax FAQ: How do I view, download, or print a prior-year tax return?     IRS tax records access   If not, you can get a copy of your last year's return from the IRS by registering on their website: Get your tax records and transcripts   You can access your personal tax records online or by mail, including transcripts of past tax returns, tax account information, wage and income statements, and verification of non-filing letters.   Access tax records and transcripts in your Individual Online Account You can view your tax records in your Individual Online Account. This is the fastest, easiest way to: View, print or download your transcripts Find out how much you owe Look at your payment history See your prior year adjusted gross income (AGI) View other tax records Information return documents to assist in filing your claims   I'm very sorry for your loss.

Have you tried exiting out/quitting the app, restarting your device, and updating the software? Let us know if you're able to transfer. Here's some help articles that could help as well:  Troubleshooting TurboTax Desktop for Mac issues How do I install turbo tax updates to my Mac? (I moved your reply from an older thread to a new one to start a new conversation).  Keep us updated. 

This situation is ridiculous. This should be easy fix. I have tried to post the token number that I received after send the file. But, it keeps showing up as "phone number removed" Is anyone at this company able to fix this?

To access your current or prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/ Scroll down to the bottom of the screen and on the section Your tax returns & documents.  Click on the Year and Click on Download/print return (PDF)   If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.   Go to this IRS website for free transcripts of a federal tax return - https://www.irs.gov/individuals/get-transcript   For a fee of $30 you can get a complete federal tax return from the IRS by completing Form 4506 - http://www.irs.gov/pub/irs-pdf/f4506.pdf

Good morning.  I received your reply and instructions which I have been doing for days now.  I still cannot view any ofmy documents.  I spoke with 3 representatives.  The first one was able to connect me with the supervisor, and as we were speaking the line disconnected and she never called me back.  I called back and the next representative was sending supervisors notes about my issue, and the instructions given to her by them to give to me did not work.  I asked if I could speak with the supervisor directly.  She said she they would contact me 24-48 hours and still waiting for a call back.   Please assist.   thank you.   --------   My original message for help: Good morning.  I have been on hold off and on with one of your customer service reps.  He seems to be unable to assist me with retrieving my previous information / documents that I will need to view.  They seem to have dissappeared.  Been on the phone with him for an hour!  I asked that he esculate the issue to his supervisor, however he says they are busy.  I asked that they send my missing information to my email, but he is unable to.    Help!