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You will be asked if you go through the My Home interview in the Deductions & Credits section.   But you can skip it.  And if you are asked about mortgage interest, but you know you are not going to itemize, you can answer NO.   If you already started that section but did not mean to, you may have an empty Form 1098 in your return that is causing errors.   If this is the case, you can delete that Lender Form 1098.   How to delete forms in TurboTax Online   How to delete forms in TurboTax Desktop

Mortgage interest and property tax are itemized deductions that go on Schedule A.    If you have enough itemized deductions to exceed your standard deduction, then your refund or tax due might be affected by using itemized deductions.   The software might ask you for your mortgage interest and property tax, especially if you have entered it in the past.   If you want to skip entering your itemized deductions you can do that.  Many people will not have enough itemized deductions this year to itemize, and will just be getting their new higher standard deduction.  The thing is, though, that some of those deductions could make a difference on a state return even if they do not affect your federal return.  Information flows from your federal return to your state return, so it might not be a bad idea to go ahead and enter them anyhow.  It cannot hurt you.   The following states allow you to itemize deductions on just the state return: Alabama, Arizona, Arkansas, California, Delaware, Hawaii, Idaho, Iowa, Kansas, Kentucky, Minnesota, Mississippi, Montana, New York, North Carolina, Oregon, and Wisconsin,        Your itemized deductions have to be more than your standard deduction before you will see a change in your tax owed or tax refund.  The deductions you enter do not necessarily count “dollar for dollar;” many of them are subject to meeting  tough thresholds—medical expenses, for example, must meet a threshold that is pretty hard to reach. (Only the amount that is MORE than 7.5% of your AGI counts)   The software program uses all the IRS rules that apply to the expenses you enter, and it tells you if you have enough to use your itemized deductions or if using the standard deduction is more advantageous for you.  Under the tax laws that have been in effect since 2018, some deductions have been capped—there is a $10,000 limit to the itemized deductions for state, local, property and sales taxes.   The standard deduction makes some of your income “tax free.”  It is not a refund.  You will see your standard or itemized deduction amount on line 12 of your 2024 Form 1040.     2024 STANDARD DEDUCTION AMOUNTS SINGLE $14,600    (65 or older/legally blind + $1950) MARRIED FILING SEPARATELY            $14,600    (65 or older/legally blind + $1550) MARRIED FILING JOINTLY $29,200    (65 or older/legally blind + $1550) HEAD OF HOUSEHOLD $21,900    (65 or older/legally blind + $1950)  

If you cannot contact your employer, you can log into your IRS account to obtain copies of your W-2 transcripts. Here are the steps: Creating or Logging into Your IRS Account Visit the IRS Online Account page: IRS Online Account Sign in or create an account: If you're a new user, have your photo identification ready for identity verification. Follow the prompts to create your account or log in if you already have one. Obtaining W-2 Transcripts Access your tax records: Once logged in, navigate to the "Tax Records" section. Select "Get Transcript Online." Request a Wage and Income Transcript: This transcript includes the federal tax information your employer reported to the Social Security Administration (SSA). You can view, print, or download your transcript directly from your online account. For more detailed information, you can refer to the IRS page on getting your tax records and transcripts  

I'm very frustrated with the new Turbo Tax.  It is not user friendly and there is no help.  Ive asked for help several times.  Ive used Turbo Tax for at least 15 years NS CAN NOT LOCATE MY 23 TURBOTAX DATA ON MY MAC.

@BrittanyS The one that will tell me that because I filed the extension in 2022 for 2021 returns, I can file and claim refund until 10/15/2025 instead of 4/15/2025 @BrittanyS  It was in response to @NCperson 's comment that said "if you filed for an extension for the 2021 tax year back in April 2022 and it was accepted, then the deadline to claim a refund for the 2021 tax year is Oct 15, 2025."

Here are a couple of reasons that your tax rate may be 0% on over $20,000 in taxable income:   Your return includes credits such as the Child Tax Credit, Earned Income Credit, Dependent Care Credit, etc. that wipe out your tax Your income includes qualified dividends, long term capital gains, and/or capital gain distributions from a mutual fund which are taxed at lower rates than ordinary income (starting at 0% for up to $48,350 of taxable income if you are filing as Single) Please post back if none of these apply so that we can assist you further.  

Make sure her computer meets the requirements in the link below:   TurboTax Desktop Requirements Once the software is downloaded she will have to use the orignial login information and click add new return. 

You tax return is good to go and can be filed; you should ignore that Blended Tax Rate number.    Take a look at this article that explains the marginal and effective tax rates.   These ratios are more commonly used and more useful to you as a taxpayer.     Blended tax rate = tax liability / taxable income, but as shown below, the number is a modified version of the effective tax rate, used only by TurboTax.     More detailed, the Blended Tax rate is:   Tax liability (Including SE tax, capital gain and special taxes),  Divided by  ÷ Taxable income (Total income minus deductions, but before credits).    There is a supplemental form included with your tax return titled Tax History.   Take a look at that page; the next to last line is your Effective Tax Rate.   You can see your rate has been about 8% since 2022.  So, there is nothing alarming on this year's return compared to previous years.  You can file your return with confidence!