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what balances are you referring to - your basis from prior years?   there is a question whether you had non-deductible contributions / tracked basis in prior years, if you say Yes to that the next question will ask you to confirm your 2024 basis from the 2024 tax carryover or adjust it (see below).  If prior year was wrong you also need to file an amended 8606 for 2024.   there is a question for your 12/31/25 market value on your IRAs which is used on Form 8606 Line 6 which is triggered after inputting 1099-Rs.  Turbotax will prompt you to use Form 5498s which is misleading as they don't come til May, IRS instructions are to use your year-end statements sent in January.  

Changing from using TurboTax desktop to TurboTax Online can only be done if you are starting from your prior year tax return.  If you have already started your 2025 return using TurboTax desktop, then you cannot continue that return and file it using TurboTax Online.     The following TurboTax help article will give you more information and instructions:   How do I switch from TurboTax Desktop to TurboTax Online?  

Take a look at the following TurboTax help article to learn how to contact TurboTax by phone:   What's the TurboTax phone number?     With regard to your Social Security income not being taxed, if you answered the question about living in a certain foreign country with a 'yes' instead of 'no' after you entered your Social Security income, then the income would not be taxed and could cause the error on your return.  

It's a penalty form you should find out why it was triggered by your situation and whether you agree with the additional tax, or whether it was due to an error you can fix.  If you are on Desktop go to Forms mode and review it directly.  If you using Online you should look in the PDF with all forms to see the details.

I don’t need to amend my 2024 Federal return just the State. I was on temporary disability at the end of 2024, so the State wages were different than my Federal wages, but the company didn’t originally reflect that in my W-2.

If your W-2 has the wrong Social Security number, then you need to get a corrected W-2 from your employer as soon as possible.  Neither the IRS or the Social Security Administration will have a record of your wages if they were reported under the wrong SSN.  You should wait to file your return after you have the corrected W-2.   For your tax return, you cannot change the SSN in the W-2 section.  Instead, you need to be sure that it is entered correctly in the My Info or Personal Info section of your return where you entered your name, address, and other basic information about you.   See the following information from the IRS to learn more:   Incorrect Form W-2  

Yes.  If you have purchased a desktop version of TurboTax, then you can use it to electronically file up to 5 tax returns or unlimited numbers of returns to be filed by mail.   To learn more, see the following TurboTax help article:   How many tax returns can I file with TurboTax?  

You can't get the efile verification code by text.  It's an email verification not a phone verification.   If you have trouble getting the code in your email, then you may be able to verify inside your Intuit Account settings.   This is for Online TurboTax in a browser; navigation is different in the mobile app.   In the left menu column scroll way down to Intuit Account. Then once in the account choose tab Sign In & Security. See if your email address has a tiny link beside it that says "not verified".  If so, click that to verify. Perhaps once you verify it there in the account settings, it won't ask you to verify it again when you are efiling. Or if you no longer have access to that email address, you can update the email address that's used for notification purposes in that same section.