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Can I get a response in regards to hurricanes in Florida? Turbo Tax help person told me I can claim anything above my normal living costs. FEMA didn’t help me with rental payments, they actually denied me twice stating my insurance pays for it which they don’t. I submitted the claim showing they don’t. I have $6000 in rental payments in order to have a home to live in just last year. We don’t pay rent or have a mortgage payment. 

What I did to understand this is simply put all my daughter's scholarships into Google search asking what are the requirements for that specific grant/scholarship. Most of them aren't that restrictive and say that you can use it for tuition OR room and board or other related expenses. Only a few scholarships have restrictions to only be used for tuition. Or the opposite - has to only be only used for room and board and nothing else. If still not sure, just contact your college's financial aid office. Oh, and btw Pell Grant is one of those where you can use the funds as you wish, meaning for tuition, room, board or partial allocation. It's up to you and only really matters during tax filing. So, all the answers above are correct. 

@Amysteria @ It will not let me transmit my state return. I feel as though there should be a workaround that allows a user to force a transmission in situations like this. I guess I'm going to have to mail these in after you guys already took my money. I've used TT for 25 years. I'll be looking at other programs next year.

@ryan-j-delahanty I think you will find none of the software packages adjust their due dates or systems for federal declared changes in due dates (or state delays).  This year there are nine states with delayed due dates and in some cases it's parts of states and not the whole state.     Turbo Tax is not going to waive filing fees for everyone in nine states!    just ignore the emails and live longer. 

@nickicary wrote: What is TurboTax customer service email address? They don't normally communicate with customers via email.    If you can't/don't want to phone, do you have X (Twitter) or Facebook?   With the latter 2 you can message a TurboTax Support agent directly on those platforms.   FAQ: What is the TurboTax phone number? https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632   Direct message a Support agent: https://x.com/TeamTurboTax or https://www.facebook.com/turbotax