You are no help

[goathand]

why can't I talk to someone live [personal info removed]

[mesquitebean]

You posted your phone number in a public Internet forum.  For your privacy and security, please do not post personal info in the forum.  TurboTax Support will not phone you from this user forum, but no telling who else might try to do so and pretend to be from TurboTax to scam you.

[mesquitebean]

See the info I left in the Answer section below on how to use your Live service.
 
Or you can start a thread in this forum at the link below, and you might get help from someone here, although there are few people using the forum in the middle of the night.  

<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/new">https://ttlc.intuit.com/questions/new</a>

When you go to the form at the link, the first box is for a summary of your question, like a title, and is limited to 170 characters..  If you need more room, lower on the form you will come to another box with plenty of room to enter details.  This is a public Internet forum, so don't post any personal info.

[mesquitebean]

TurboTax Support is closed in the middle of the night.   You can use your Live feature during business hours.  The FAQs below will tell you how to use your Live service.

Hours 5AM-5PM (8AM-8PM)  Mon-Sat this week; next week likely changes to Mon-Fri.

FAQ:  What is TurboTax Live?
https://ttlc.intuit.com/questions/3859448-what-is-turbotax-live

FAQ:   How do I connect with a tax expert in TurboTax Live?
https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live