Printing Instructions Missing

[personh]

Hi,

I've been trying for over a week and a half to get someone to resolve my issue. My forms for some reason aren't able to E-file and I have to physically file. The PDF when I download my return does not have any of the printing instructions on what to put in each file (I have 1 federal and 2 state returns) or where to mail it etc that I'm paying money for. I keep getting told to clear my cache and things that are useless and have not helped or changed the PDF output. I need someone to help or give me refund so I can go use another service as TurboTax has not actually done what I paid for.

[DawnC]

Are you using desktop or TurboTax Online?   Have you tried printing (or saving as a PDF) the entire return, including worksheets?   If you are using TurboTax Online and have already filed, you will need to click on Add a State to get back into the Print Center (located in the Tools menu).    Printing from the Print Center should get you the instructions page you are looking for, it should be the first page on the list, actually.   You can choose to print just the instruction page if you prefer.  

[personh]

TurboTax online and yes, I've printed them with all the government and TurboTax sheets included and there are no mailing instructions included in my PDF

[personh]

Hi. It looks like my reply got deleted. But no, I'm using online. I've done that and clicked "Include government and TurboTax worksheets (optional)" and "Include government worksheets (optional)" and "Just my tax return(s)" (which are the only options) and it never includes filing instructions. 

[DawnC]

Do you see the Filing Instructions page at the top of the forms list?   Have you tried just printing that specific page?  

What state(s) are you filing a return for?   Your federal tax return goes to a different location depending on the state that you live in.   See this list to determine the location for you.  Where to File Paper Tax Returns (irs.gov) 

[personh]

Once I select one of those, the only other button on the screen is to print. No additional box shows up. When I print that, the first page is my 1040 on every single option and I've scrolled through all 40 pages and no such filing instructions are included. I'm also filing for New York and Delaware

[MarilynG1]

There has been an issue with Filing Instructions are Not Printing, but it's been resolved; hence the instructions to  close TurboTax, clear your Cache and Cookies and retry.  It's interesting that you don't see the link to 'Save as PDF' as shown in the screenshot above. 

It's also concerning that you can't Efile.  Does the program tell you which forms you can't Efile?   Here's a link to check for Federal Tax Form Availability and State Form Availability.

It makes me wonder whether there is some kind of anti-virus software blocking you.

Since we can't see your return in this forum, or know your computer/system configuration, you should Contact TurboTax Support.  The techs can actually get into your computer to diagnose what's happening.

@personh 

[personh]

I've already cleared my cache and cookies and it has not fixed the problems

[eanunez85]

I am still having this issue too. 

1. I already cleared my cache

2. Try the Print Center and Options does not show me per page, hence there is no instruction page option.

3. Tried viewing and saving as pdf, no instructions is included.

[personh]

Apparently the only solution is to get onto Facebook messaging with TurboTax and message them until they escalate it and then they will manually send you where to mail your returns and send you your printing instructions

[cmjauregu]

Having the exact same issue following in case resoution