IRS Letter 4870

[JeanA_2009]

I arranged for direct pay from checking account for balance due to be done April 10, 2025.  I received an IRS letter 4870 dated April 11 that e-file payment was rejected/returned because "no account/unable to locate account".

I am certain that I typed in the correct digits for the routing and account numbers (because I triple-check everything before I press "send").   BUT in the case that I did make an error with the routing and account numbers, I cannot verify my mistake by looking at page 3 of the printed copy of my return (this is a 1040-SR) because lines 35 (b) and (d) just show xxxxxx's in those spaces and line 35 (c) does not have Checking or Savings marked.    There MAY be an error in the bank numbers, but I would think that Turbo Tax would not let me finish without selecting checking or savings account.  

[SwapnaM]

To view the bank information you entered, for the direct debit it will be on the Federal Information Worksheet in Part V of the worksheet. You have to download the PDF of the tax return to include all worksheets using Print Center.

When you sign onto your online account and land on the Tax Home web page, scroll down and click on Add a state. This will take you back to the 2024 online tax return.

Click on Tax Tools on the left side of the online program screen.  Then click on Print Center.  Then click on Print, save or preview this year's return.  Choose the option Include government and TurboTax worksheets.

Receiving an IRS Letter 4870 can be concerning, but there are steps you can take to resolve the issue:

1. Verify Account Information: Double-check the bank account information you provided for the e-file payment. Ensure that the account number and routing number are correct by looking at the Federal Information worksheet.

2. Contact IRS e-file Payment Services: Call IRS e-file Payment Services at 1-888-353-4537 to inquire about the rejected payment and get guidance on how to correct the issue. They can provide alternate payment options and help you understand the next steps.

3. Alternate Payment Methods: If the e-file payment cannot be processed, you can pay your taxes using other methods such as a check, money order, or directly through the IRS website https://www.irs.gov/payments 

4. Respond Promptly: The letter typically specifies a deadline for response, often 30 to 60 days from the issue date. Make sure to address the issue within this timeframe to avoid any penalties or adjustments to your return.

@JeanA_2009 Thanks for the Question!!

[JeanA_2009]

Sorry, SwapnaM.  This is not helpful.  When I sign in to the account and go to the Tax Home page, scroll down to "Add a State" (it is a white bubble), it just takes me back to the sign in page (perhaps because my state doesn't have a state income tax?).   There is no listing for Tax Tools or Print Center.  And likewise I cannot find a Federal Information Worksheet, part V or any other number.  

Any other suggestion?

Btw: When I completed and filed the tax return (in February - there was some perk for filing early)   the Filing instructions/summary and the thank you letter from Turbo Tax that has always come with the finishing up in previous years was not included this time. 

[SwapnaM]

@JeanA_2009 "Add a State" usually does the trick. You can also start an Amend to get to the Tax Tools, Print center option. Please be careful that you do not edit any other info in the return.

[LenaH]

If the above suggestions do not resolve your issue, please try deleting your cookies and clearing your cache before attempting to add the state again. 

@JeanA_2009