If the "I am not a robot" Captcha is not working right or has missing elements, try this:NOTE: Are you using any ad blockers or script blockers? If so, that may be blocking the Captcha.Otherwise, here's how to troubleshoot:First, simply refresh the page in your browser and see if that changes anything. If not, then log out and clear your browser Internet cache.Close the browser and reopen it.Make sure cookies are allowed/enabled in your browser settings so the Captcha will appear.Log in and try again.If still unsuccessful, do all the above, then this time open a private window/private browsing (aka "incognito mode").Log in with the private window (again making sure cookies are allowed) and try the efile again. Or see if trying a different browser (with cookies allowed) will solve it.

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dianeduhe

Level 1

Question

I'm not a robot not working.

Forum|Forum|7 years ago
June 1, 2019
4 replies
65 views

No text available

TurboTax Live Deluxe Online

mesquitebean

Level 15

If the "I am not a robot" Captcha is not working right or has missing elements, try this:

NOTE: Are you using any ad blockers or script blockers? If so, that may be blocking the Captcha.

Otherwise, here's how to troubleshoot:

First, simply refresh the page in your browser and see if that changes anything.
If not, then log out and clear your browser Internet cache.
Close the browser and reopen it.
Make sure cookies are allowed/enabled in your browser settings so the Captcha will appear.
Log in and try again.
If still unsuccessful, do all the above, then this time open a private window/private browsing (aka "incognito mode").
Log in with the private window (again making sure cookies are allowed) and try the efile again.

Or see if trying a different browser (with cookies allowed) will solve it.

SweetieJean

Alumni - Champ

IE can be problematic, so try a different browser,

JeanneLO

Level 14

Please see this TurboTax FAQ for troubleshooting Tips on how to resolve this issue for TurboTax Cd/Download which explains to close all programs except TurboTax, including virus protection, download accelerators, and any other programs running in the background:

https://ttlc.intuit.com/community/e-file/help/what-if-transmit-returns-doesn-t-work/00/25805

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