Price ranges for Turubotax products

Forum|Forum|3 years ago
January 17, 2023
3 replies
7 views

Since I've completely given up ever reaching a live person at Intuit (no matter what I said, I couldn't get through to a live person....very frustrating), I'm going to ask this here:

On the page that lists the 3 versions of Turbotax, it gives price ranges for each one (e.g. for TurboTax, it's $0-$89, for LiVE Assisted it's $0 - $169). I see nothing explaining why it's showing a price range. Can someone help with this?

Thanks,

Andy

xmasbaby0

Level 15

The prices are based on whether you choose Deluxe, Premier or Self-Employed. And there is a difference in the cost for online Live and online Live Full Service.

https://ttlc.intuit.com/community/choosing-a-product/help/what-is-turbotax-live/00/27191

https://ttlc.intuit.com/community/choosing-a-product/help/what-is-full-service-by-turbotax-live/00/27571

ONLINE 2022

https://turbotax.intuit.com/personal-taxes/online/

And just so you know—online prices go up in March—Pay your fee before then to lock in the discount

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

VolvoGirl

Level 15

What page? There are 4 version for Online. Free Edition, Deluxe, Premier, and Self Employed version. Are you looking at this page?

https://turbotax.intuit.com/personal-taxes/online/

There are 2 tabs at the top to show the regular versions and a tab for the Extra LIVE help versions.

hikerguy62Author

Level 2

Hello, if you go this page:

https://turbotax.intuit.com/personal-taxes/online/

then click Compare all filing options (just below the three different versions shown on that page), you'll see the price ranges.

CarissaM

Level 15

The reason it has a range depends on which version you decide to go with.

You can view the Turbo Tax versions here. Free is $0, and then you have Deluxe, Premier, and Self Employed (is the highest). There is a promotional price running that is currently running, so prices are reduced.

You can view the Live versions here. Live has Basic, Deluxe, Premier, and Self-Employed.

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hikerguy62Author

Level 2

@carissa11,

That link you provided takes me right back to the page I started this post with. At the bottom of that page it does mention Deluxe, Premier or Self-employed. But those are not referenced near the top of that page. At the top, it only shows three options: one non-live version, LIVE Assisted and LIVE Full Service.

It makes no sense to show these three icons at the top (with the Start for free buttons), but then at the bottom of the page present even more (and different) options. This is not intuitive at all (no pun intended).

Most people will see those three big icons (with the pics of women) and click on the Start for free button. That's the most obvious thing to do.

If I click the "Start for free" on the non-live help version, which product do I end up buying? Deluxe, Premier, self-employed???

Thanks,

Andy

VolvoGirl

Level 15

We don't know what page you are looking at. What computer or devices are you using? When you go to the Online link https://turbotax.intuit.com/personal-taxes/online/ we see all the versions and prices for each. There are 2 tabs at the top to see Do it Yourself or to have Real Experts to help you. Don't you get this screen? See the prices listed under each version? They are currently discounted.