Most TurboTax errors happen because the browser is trying to use an old "session" from a previous visit. By clearing the cache or using Incognito mode, you force the browser to establish a brand-new, secure connection with the Intuit servers.

You can try these things:

Log Out Completely: Before doing anything else, click Sign Out in the TurboTax menu.
Clear Cache and Cookies: This removes old, "corrupted" data that might be confusing the website.
Use an Incognito (Private) Window: This is the most effective "quick fix" because it launches the browser without any saved history or extensions (like AdBlockers) that often interfere with tax forms.
Check Pop-up Blockers: TurboTax often opens forms (like the 1099 PDF) or payment windows in a separate pop-up. Look at the right side of your address bar for a small icon with a "red X"—click it and select "Always allow pop-ups from Intuit."
Restart the Browser: Close all open windows of your browser entirely and then reopen it.

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rockstarrobbie311

Level 2

Hello @CatinaT1 ,

I have finished with all of my taxes, and I am at this point.

I click on "Continue Filing", say I want to e-file, and go through to the end. Then I click on "Transmit my returns now".

It then says it is "finalizing everything", and it even says success.

But then it brings me to the screen below. I have tried clearing my cache and cookies, using incognito mode, and even tried in a completely different browser, with the same result...