Can you help me for some reason my w-2 didn’t generally come up on turbo like it normally do and for some reason I can’t pull it up

TurboTax does not have your W-2.   W-2’s come from employers.  There is not a federal or national website that provides W-2’s.   If your employer is partnered with TurboTax to allow the W-2 data to be imported into the software you can do that---but you need the actual W-2 so that you can enter the EIN and the amount from box 1 to import the other data from the W-2---which just saves you the little bit of keying in of the other information.

Every 2024 W-2 that you received must be reported on your 2024 tax return, even if they are for small amounts.  Remember that each one of those W-2’s has your Social Security number on it, and that income was reported to the IRS by the employer.  You do not want trouble with the IRS for under-reporting your income or have your refund delayed by having missing income.

ALL of your W-2’s must be entered on the SAME tax return.  

Go to Federal>Wages & Income to enter a W-2.

After you enter the first one, you click Add Another W-2.

W-2's come from your employer, and they have until January 31 to issue it.  Some employers allow you to import the W-2 through the software, but for security reasons you still need information from the actual W-2 to import it. Some employers have payroll sites that will have your W-2. You might need to phone, drop in, email and/or snail mail an old employer to make sure they know where to send your W-2.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-forms/get-copy-w-2/L8FTim9MO_US_en_US?uid=m68ee4os

https://ttlc.intuit.com/turbotax-support/en-us/help-article/import-export-data-files/import-enter-w-2/L55HzdeDr_US_en_US?uid=m68efe36

And….SAVE YOUR OWN W-2!  TURBOTAX DOES NOT SAVE IT FOR YOU.  TurboTax will not have a copy of it in your account and will not have an image even if you snapped a photo or imported it.  It is up to you to save it for your own records as stated on the back of the W-2. 

You may have to Import or prepare your W-2 manually.

To import your W-2 you will have to have some confirming information.

This can come from the W-2 itself, or a final pay stub.

• We need the Box 1 amount from your W-2 
• or the year-to-date (YTD) gross income from your year-end pay stub.
• In some cases, we may need the Box d Control Number from your W-2.

If the following steps don't work you may have to enter it manually.

TurboTax Online

1. Open or continue your return.
2. Go to W-2.
3. Select Work on my W-2 and Continue.
   • If you've already entered a W-2 or need to add another one, select Add a W-2.
4. Enter your Employer Identification Number (EIN) from Box b on your W-2.
   • If your W-2 can be imported, you'll come to the Great news! We can automatically import your W-2 info screen. Answer the questions to complete your import.
   • If TurboTax doesn't recognize your EIN you can use the TurboTax mobile app to snap a photo of your W-2, upload it from your computer, or fill it in yourself.

TurboTax Desktop

1. Open your return.
2. Search for W-2, and select the Jump to link. (On Mac, Select the Federal Taxes tab, then select Wages & Income.)
3. On the We'll start with your W-2 screen, select Work on my W-2 and Continue.
   • If you've already entered a W-2 or need to add another, select Add a new W-2.
4. Enter the 9-digit Employer ID Number from your W-2, and select Continue.
   • If your employer is a TurboTax partner, we'll say Great News! We Can Enter Your W-2 for You and lead you through the steps to import your W-2.
   • If TurboTax doesn't recognize your EIN you can fill in your W-2 info yourself.

How do I import or enter my W-2?Log into TurboTax.

Post a W-2 manually 

1. Under Federal
2. Click Wages & Income a menu will appear.
3. Click the down arrow on Wages & Salaries
4. Select Wages & Salaries W-2
5. We'll start with your W-2 select 
   1. Work on my W-2
6. Enter the employer ID from your W-2 - get this number from your W-2
7. How would you like to add your W-2? 
   1. At the bottom of the screen select [Type it in Myself]
8. OK, let's review your form and fill in any missing info
   1. Enter your employers information.
9. Let's review the rest
   1. Enter your W-2.
10. Continue the interview.