Santa Barbara Tax Product Group

Forum|Forum|3 years ago
August 3, 2022
4 replies
2 views

Does Turbo tax still use Santa Barbara Tax Product Group to deduct turbo tax fees for DIRECT DEPOSIT ??

AS OF 08/03/2022??

DoninGA

Level 15

The Pay with Refund option is not currently available. We have not yet received an Official TurboTax statement when or if this option will be re-instated.

If you selected Pay with Refund and have e-filed your tax return -

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
On this page you can also scroll down and click on Submit a request

Or https://taxpayer.sbtpg.com/

Call 1-877-908-7228

NCperson

Level 15

@Bdub18044 - yes, if you chose the option to have fees netted from the refund, the Santa Barbara is the intermediary firm that conducts that work.

However, as of August 1st, for the rest of this tax season, that option is no longer offered to Turbo Tax customers.

what prompts your question?

lopezraf54

Level 2

have not received my refund - need a contact at tpg to instruct deposit or mail

NCperson

Level 15

@lopezraf54 - has the IRS issued the refund yet? did you check the WMR website?

https://www.irs.gov/refunds

Melik Williams

Level 2

Hey how are you doing I'm getting in contact in regards of my last tax return in 2022 after the IRS it was sent to Santa Barbara Tax bureau to later situate it out I was notified from my tax professional that I may still be able to get my 2022 Tax return, would like to get in contact with Santa Barbara Tax bureau please email: [email address removed]

#[phone number removed]

MichelleLO

Level 15

Your email address and telephone number were removed to protect your privacy and security as this is a public forum. For assistance please reach out to Santa Barbara Tax Products Group directly at 1-877-908-7228.

@Melik Williams

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Torezz

Level 2

Yes my name is Torezz Snow I filled my taxes with TurboTax and I never did receive my refund it's been 4 months and I still haven't received my refund..

DoninGA

Level 15

@Torezz wrote:

Yes my name is Torezz Snow I filled my taxes with TurboTax and I never did receive my refund it's been 4 months and I still haven't received my refund..

Did you e-file your tax return and was it accepted?
Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large Orange button labeled "Transmit my returns now".

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

Note - Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund. Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.

To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product.
If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds

If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions