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Level 2
June 30, 2022
Question

Santa Barbara Tax Products Group (SBTPG) has sent my return to someone else's bank account.

  • June 30, 2022
  • 1 reply
  • 0 views

Santa Barbara Tax Products Group, LLC (SBTPG), has mis-directed my 2021 Federal tax return to an incorrect bank account. All attempts to contact SBTPG customer support have failed. I have been able to login to their website (Taxpayer.sbtpg.com) and obtain the following info:
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Expected federal refund amount: Unknown
Refund status: Funded
Amount received: $xxxx.xx
Fee amounts: $xxx.xx
Amount paid to you: $xxxx.xx
Direct deposit checking *xxxx
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NOTE - The partial checking account number listed is incorrect.
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The bank routing info and account number on my submission to intuit was and is correct.
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Any assistance in this matter would be appreciated.

    1 reply

    Critter-3
    Level 15
    June 30, 2022

    Please contact support via phone for assistance with this situation ... contact details can be found here

    Level 2
    June 30, 2022

    thanks for the reply, but there is no phone number listed?

    DoninGA
    Level 15
    Level 15
    June 30, 2022

    @padraig123 wrote:

    thanks for the reply, but there is no phone number listed?


    From the TurboTax support FAQ - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=l51k3kt4

     

     contact us at (800) 446-8848.