Getting an error message when trying to download Deluxe file. Error: Intuit Update Service V5 could not be stopped. What can I do to resolve?

Forum|Forum|1 year ago
February 1, 2025
2 replies
4 views

I installed the Deluxe file, but got an error message that something went wrong and it wouldn't open. I uninstalled the Deluxe file and tried to reinstall but now it won't install. I'm using Microsoft 10 and haven't had trouble installing Turbo Tax in the past, but I've always had a disk. This year I don't have a disk. Bought it at Sam's Club. The message also says, "Verify that you have sufficient privileges to stop system services" I don't know why it's asking to stop anything, I'm trying to install. I'm at a loss. Any help is greatly appreciated.

MarilynG

Level 15

You may need to have Administrator privileges to install/run TurboTax.

Verify that you have administrator rights on your computer and TurboTax is running as administrator:
- Right-click the TurboTax icon or setup icon and select Properties. In the Compatibility tab, select the Run this program as administrator box and select OK.

Here's more things to try for Troubleshooting TurboTax Desktop Issues.

If you can't resolve your issue, post again and we'll try to help. You can also Contact TurboTax Support and have a tech get into your computer for diagnostics.

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loricpa1229

Level 2

I am having the same message---- "Intuit Update Service v5" could not be stopped. I went in and made sure I have administrator rights. Keeps running this loop and says retry/cancel. Neither gets the program installed. HELP!!!!!!!

jimcindymacAuthor

Level 2

Don't know if this will help but, what I was told in addition to administrative privileges is the following:

I am going to suggest these steps below. I think you might be having an issue other users have experienced with installing when using Windows 10.

Type "environment" in the windows search bar. This will bring up "Edit the System Environment Variables" as a match. Clicking on it takes you to the "Advanced" tab of a dialog box titled "System Properties." Near the bottom of the dialog box, click on the pushbutton labeled "Environment Variables...". This brings up a separate dialog box that shows the current values for user environment variables at the top and system variables at the bottom. In the list of user environment variables, you should see both TEMP and TMP, and their current values. Click on each, then click on the "Edit..." pushbutton. This brings up another dialog box in which you can change the "Variable value" to "C:\Temp" (be sure to change the variable value, not the variable name). This folder must, of course, exist for this step to work properly. OK out of all the dialog boxes and retry the install. Environment variable changes take effect immediately, so if this is the only change you make, it's not necessary to reboot.

Also, I have CC Cleaner and I checked for updates after the first time and it did an update for Microsoft. That didn't fix it but the next update a couple days later did. I also restarted my computer. So, I don't know if the second update fixed it or the restarting fixed it or both. Anyway, hope this gives you good results.

Hope this helps you.