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Level 1

Question

This program is running extremely slow. Whats up with this? I have uninstalled and reinstalled How do I speed the operation of this program up to a usable level?

Forum|Forum|7 years ago
June 3, 2019
10 replies
9 views

No text available

TurboTax Home & Biz Windows

SteamTrain

Level 15

Just guessing.
1) a huge windows update is downloading a slowing things down...check your windows updates.
2) reboot...then when you restart everything...only start up the TTX software (startup screen is slow anyhow) then see how that works.
3) any particular section? look for a consistent area where it creeps. I noted that an area or two that have unreleased final tax forms seem slower than usual...maybe the software is always going out and seeing if a final form is waiting for an update in a section without a Final form ready.

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

twultrasonic

Level 2

Yeah, they are trying to coverup that this years software is slow. I'm slogging though it. I have been using TurboTax Deluxe for more than 10 years never seen anything like this. I'm using a 6 month old state of the art High end Dell PC Intel i7-9700 with 32gig of ram. Not buying that it's my computer. Intel better fix this quick or this is my last year on TurboTax.

EbonyL122824

Level 9

You can follow the instructions in this link here to manually update your TurboTax software. Use this link here to contact Customer Support if you need further assistance.

@twultrasonic

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jgoodman1b

Level 2

There is something very wrong. I created a new tax return and it ran at a normal brisk speed. However, as I add more information such as multiple bank interest amounts, the speed declines and it becomes unacceptably slow. It appears that Intuit has changed something and it's very wrong. Can someone at Intuit please respond and let me know how I can enter new information without Turbotax crunching it continuously -- it's taking more than minute to enter each new piece of information. HELP!

blah

Level 4

OMG, it is even 10 times worse this year... not only are they charging more to do my broker statements. I click on the button to update and it sits there and spins for ten minutes, sometimes even asking if I am still here as I wait for their SLOW SLOW SLOW servers to response, it is ridiculous this year... I am gonna have to think about switching brands, because they are charging more and service is the worst I ever seen...

scottalf

Level 2

Has anyone from the company ever gotten back to you? I'm having the same issues and feel I'm going to have to give up on TurboTax.

john-emerson

Level 2

I am having the exact same problem. Have been using Turbotax since 2001. I never experienced anything like this before. Excruciatingly slow entering per diems. Unacceptable.

gmg123

Level 2

I share your opinions - tax year 2018 is running extremely slow, especially when it comes to opening a return.

SweetieJean

Alumni - Champ

You may have memory issues. Also clear cache.

talvar

Level 2

I have been using TT for years on a high end machine with 16 G of memory. There is something wrong with the 2021 Deluxe app it not my machine.

robert-heynen

Level 2

I am having the same issue...and it’s not my machine...I am using an Ms Surface Pro 3 that has.m a TB SSD, 16 FB of ram, and i7 chips.

It is literally going so slow that I accidentally move to far forward in screens by clicking on a button after the button fails to respond.

As far as where I am at in the app, I am on schedule C Assets...

twultrasonic

Level 2

Anonymous

i have updated windows 7. it still seems that 2018 needs more time to open than 2017. this doesn't surprise me since the new laws and forms complicated rather than simplified things

jmslack

Level 2

Has anyone ever received to these inquiries about the program running unacceptably slow. I cannot enter stock sales at this rate,

MichelleLO

Level 15

Please see the following TurboTax FAQ's below for assistance with connection issues:

If you continue to have issues please see the link below to contact one of our TurboTax representatives:

What is the TurboTax phone number?

@jmslack

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thisisrosanna

Level 2

OMG! What's going on with TurboTax this year? We ought the 2020 tax software from Costco and then upgraded it to home and biz after installing it. After entering a few lines, the software starts acting up- NOT RESPONDNG. We waited for 3 to 5 minutes with each "continue" button clicked. We talked to the support but no help. The support said it's Wi-Fi issue! No, of course not. We subscribe to the 2nd highest internet package on X***ity and can use all other software/ browsers with no problem, except TurboTax.

In addition, my husband works in Wi-Fi industry and he knows the best.

We called the support the 2nd time and was given a new download link with a new license code. I then installed it on a 2nd laptop, and guess what? It's still NOT RESPONDING. Just to make thing clear, the 1st installation was on a brand new laptop with everything updated and TurboTax shows NOT RESPONDING.

The product needs to be debugged immediately. This is hurting the business and if the problem is still there after 48 hours, we might need to say goodbye to TurboTax after 20+ years. 😓

macuser_22

Alumni - Champ

Are you using Windows or Mac?

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

thisisrosanna

Level 2

Windows

davidennocenti

Level 2

I see reading messages that it almost always a problem with our computers .have done clearing out cache etc no change turbo tax has got a BigProblumn on there end. Surprised iChat covid has not been blamed for it. Should try and get money back and use another brand