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Level 2
November 4, 2023
Question

download turbotax 2023

  • November 4, 2023
  • 2 replies
  • 4 views

Got an email stating program was available for download.  Have order number, code, and credit card charge.  Unable to download.  Spent 45 minutes on phone with TurboTax help to no avail.

Then asked for a refund and website would not accept request.  What is going on?

    2 replies

    Level 15
    November 4, 2023

    Please provide more details. Why, exactly, are you unable to download? What is preventing you from doing so?

    drhgwiiiAuthor
    Level 2
    November 4, 2023

    I don't know why.  I am signed in obviously.  The charge appeared on my credit card this AM.  I have the order number and security code.  My home page on TurboTax shows the order but says I have no downloads.  All appears correct with sign in and info.  Spent 45 minutes on phone with well meaning gentleman 2 days ago with no answer.  Have used TurboTax for 15+ years and never have had a problem even remotely like this.

    Level 15
    November 4, 2023

    Are you signed in to the site below?

     

    https://accounts-tax.intuit.com/app/turbotaxdesktop

     

     

    If you do not see your 2023 download, you will probably have to contact Support (again).

     

    How do I contact TurboTax? (intuit.com)

    Level 2
    November 29, 2023

    download turbotax 2023 business.got message :whoops! we hit a snag loading data. Please try again....Still didn't work