Why does my return keep getting an IND-031-04 error despite me entering the correct 2019 AGI, which I've double-checked against the IRS record?

Forum|Forum|5 years ago
February 15, 2021
3 replies
15 views

I've checked against my 2019 tax return filed with TurboTax and against the IRS transcript and despite entering the correct AGI several times it keeps giving me the same reject error.

TurboTax Deluxe Online

wsawyer1

Level 2

I had this problem last year when filing my taxes as "Married Filing Jointly", but my wife had passed away in January. Did you file jointly and your spouse passed away before you filed? This year, I received the following message - "IND-031-04 - The primary taxpayer's AGI or Self-select PIN from last year does not match IRS records.". When I pulled my Account Transcript report for 2019 from the IRS site, it stated "No tax return filed", yet further down it showed that I had paid my taxes as of in July. The Return Transcript stated that "as of the date of this letter, we have no record of a processed tax return for the tax period listed above", which was December, 2019. Above that statement, it shows the date of my first attempt to file (with the AGI from the previous year), "we received a request for verification of non-filing of a tax return.". The "Adjusted GRoss Income:" on this Transcript was blank. Therefore I went back into TT and set the AGI as '0' (zero dollars). When I resubmitted, IRS accepted the return and I was able to file my state taxes. Hope this helps you out.

cehutchison1994Author

Level 2

No, I've only filed once for myself. The tax record lists my AGI on the return as what I am inputting and as what my TurboTax form says as well.

wsawyer1

Level 2

When you received the email and checked the IRS site, were you supplied a number to call for the IRS in the transcript? You may need to call them for an explanation.

Jimnkim

Level 3

cehutchison: Thanks for the zero suggestion. It may have helped, it may have not as I received a text saying my federal return was rejected, but I got an email saying it had been accepted. Go figure. If I don't receive a refund by April 15th, I guess I will mail it my return.

wsawyer1

Level 2

I think you will be able to check TT for status before then. It may also be available on the IRS site. You will need to set up an account to check your Transcripts, which is free.

FunFitFido

Level 2

I am having the same issue; double checked and went to IRS site for account transcript, all AGI values match up. Hesitant to enter 0 as that is not the correct value. Thanks in advance!

AshleyA129063

Level 12

@FunFitFido Please try the directions listed in this help article to resolve this issue with your AGI: E-file reject IND-031-04 or IND-032-04: The AGI or Self-select PIN from last year doesn't match IRS records

FunFitFido

Level 2

Thank you, my 2019 AGI was correct; I was hesitant to enter 0 since there is no real explanation why this would work, but it went through with that. Is it true that the IRS has not processed many 2019 returns so that's why the correct 2019 AGI would not work?