CD/Download instructions for E-file reject IND-031...

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CD/Download instructions for E-file reject IND-031-04 or IND-032-04: The AGI or Self-select PIN from last year doesn't match IRS records

If the 2019 AGI you entered for yourself (or spouse if filing jointly) doesn't match what's in the IRS database, you'll get these rejections:

  • IND-031-04: The AGI or Self-select PIN from last year for the first taxpayer doesn't match IRS records
  • IND-032-04: The spouse's AGI or Self-select PIN from last year doesn't match IRS records

Even if you're sure you entered the correct AGI, go through the solution below to make sure you didn't overlook anything. We want to help you successfully e-file your return.

Here's what to do

  1. Open (continue) your return in the TurboTax CD/Download software.
  2. Select Fix My Return.
  3. Follow the onscreen instructions to enter the correct AGI from your originally-filed 2019 return (or enter 0 if you didn't file a 2019 return).
    • If you don't have a copy of last year's return, you can get your AGI by ordering a transcript from the IRS. On the transcript, look for the line ADJUSTED GROSS INCOME.
    • Don't pull your AGI from your W-2. Find out why. The same goes for 1099 forms.
    • Don't use the AGI from your amended 2019 return. Always get it from the first return you filed, even if that AGI was technically incorrect (for example, if you forgot a W-2).
    • See Special AGI Situations below for additional help.
  4. Continue through the interview to finish and refile your federal return. If your state got rejected, we'll help you refile that too.

Don't overthink it. Your 2019 AGI is exactly what is says – the AGI amount from your 2019 tax return.

  • If you filed a 2019 return but somebody claimed you as a dependent, enter the AGI from your 2019 return – not theirs.
  • If you filed jointly last year but separately this year, enter the full AGI from your joint 2019 return.
  • If you're filing jointly this year but used Married Filing Separately last year, enter each spouse's AGI from their respective 2019 returns.
  • If you didn't file last year, enter 0.

This is frustrating – you keep getting rejected for the wrong AGI even though you've copied it from the 2019 return sitting right in front of you.

For some reason, the IRS has a different AGI in their database. Your job is to find out what that number is so you can e-file.

Start by getting a free IRS transcript for your 2019 return. (Also get a transcript for your spouse, if you're filing jointly in 2020 and your spouse filed a separate 2019 return).

On your transcript, look for ADJUSTED GROSS INCOME (you may need to look on page 2). This is the number in the IRS database; make sure the AGI you enter matches this number exactly.

If you're unable to order an IRS transcript, try entering 0 as your AGI, assuming you haven't already gone that route.

Failing that, you can opt to file a paper return; follow the Solution steps above and after Step 3 you’ll be able to choose to print and mail your return instead of e-filing.

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