If your "Transmit My Returns Now" button is not working, it may be due to a CAPTCHA not appearing, where one would need to checkmark "I am not a robot."NOTE: Are you using any ad blockers or script blockers? If so, that may be blocking the CAPTCHA.Otherwise, here's how to troubleshoot:First, simply refresh the page in your browser and see if that changes anything. If not, then log out and clear your browser Internet cache.Close the browser and reopen it.Make sure cookies are allowed/enabled in your browser settings so the CAPTCHA will appear.Log in and try again.If still unsuccessful, do all the above, then this time open a private window/private browsing (aka "incognito mode").Log in with the private window (again making sure cookies are allowed) and try the efile again. Or see if trying a different browser (with cookies allowed) will solve it.

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kelhot

Level 1

Question

I hit the transmit my return now but nothing happens?

Forum|Forum|7 years ago
June 1, 2019
2 replies
1 view

No text available

TurboTax Deluxe Online

mesquitebean

Level 15

If your "Transmit My Returns Now" button is not working, it may be due to a CAPTCHA not appearing, where one would need to checkmark "I am not a robot."

NOTE: Are you using any ad blockers or script blockers? If so, that may be blocking the CAPTCHA.

Otherwise, here's how to troubleshoot:

First, simply refresh the page in your browser and see if that changes anything.
If not, then log out and clear your browser Internet cache.
Close the browser and reopen it.
Make sure cookies are allowed/enabled in your browser settings so the CAPTCHA will appear.
Log in and try again.
If still unsuccessful, do all the above, then this time open a private window/private browsing (aka "incognito mode").
Log in with the private window (again making sure cookies are allowed) and try the efile again.

Or see if trying a different browser (with cookies allowed) will solve it.

ChondelLO

Level 12

An e-file transmission issue is when your return doesn't go through after clicking Transmit Returns Now. It's a technical problem with your computer or internet connection.

If you didn't click Transmit Returns Now, you don't have a transmission issue. Rather, your return cannot be e-filed for another reason. TurboTax will let you know why.
If the status of your return is pending or rejected, you don't have a transmission issue either because your return made it to our Electronic Filing Center and/or the IRS/state agency.

For true transmission issues, please click the link below.

https://ttlc.intuit.com/questions/1899912-troubleshoot-e-filing-transmission-issues

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Tacclark12

Level 2

I have an iPad with iPadOS 14.4. Using the TurboTax app ver 7.3.2, the Safari browser, or the DuckDuckGo browser, when getting to the “Sign and transmit your 2020 return“ screen, the Captcha will not come up. I have used all your suggestions on pop-ups, cookies, private browsing, etc, with multiple log-outs and log-ins. Nothing works - Captcha doesn’t pop up.

mesquitebean

Level 15

@ Tacclark12 wrote:
I have an iPad with iPadOS 14.4. Using the TurboTax app ver 7.3.2, the Safari browser, or the DuckDuckGo browser, when getting to the “Sign and transmit your 2020 return“ screen, the Captcha will not come up. I have used all your suggestions on pop-ups, cookies, private browsing, etc, with multiple log-outs and log-ins. Nothing works - Captcha doesn’t pop up.

Sorry you're having trouble. I don't use an iPad, and I'm not familiar with Safari and DuckDuckGo browsers. However, the DuckDuckGo browser is not one of the browsers mentioned in the system requirements for Online TurboTax.

The problem may be a content blocker. Are you using any browser extensions such as script blockers or ad blockers? If so, does Safari or DuckDuckGo browser have a setting to temporarily disable such extensions?

Do you also have a computer?

Are you using Free Edition, or a paid edition (PLUS, Deluxe, Premier, etc.)?