How do I delete my turbo tax online account

Forum|Forum|3 years ago
March 21, 2023
3 replies
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TurboTax Online

Best answer by DoninGA

The TurboTax online account cannot be deleted. However, you can clear the tax return and then just abandon the account.

If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return. Click on Tax Tools on the left side of the program screen while working on the 2022 online tax return. Click on Clear & Start Over.

DoninGA

Answer

Level 15

The TurboTax online account cannot be deleted. However, you can clear the tax return and then just abandon the account.

bluedeb

Alumni - Champ

You cannot delete accounts but you can have the account deactivated.

Quickbooks: Please call Intuit customer support to ask them to delete an account: 1 (800) 446-8848.

TurboTax: TurboTax accounts cannot be deleted. As long as you haven't paid your TurboTax Online fee (or registered a cost-free version), you can clear any data you entered using the Clear and Start Over feature.

Once you've paid or registered, the law requires Intuit to store copies of your return. These are the same requirements imposed on all accountants, CPAs, and other professional tax preparers. (Fees paid through Refund Processing and pre-paid code also count as "paid.")

You can, however, deactivate a TurboTax account:

For TurboTax Online users – sign in to your account, click Contact and type your question to talk to a live expert. You need to be using a paid version of TurboTax.
For TurboTax Desktop users or other situations, type a question here and make sure to select your product.

You will need to supply identification documentation to substantiate who you are.

RB287a

Level 5

I don't do my taxes online, I purchase each yrs version of Turbo Tax. My question is this.

When I log in to this community with my email, it shows two accounts to choose from. One is an old account I haven't logged into in years. I think it was before the community maybe something called the inner circle(?).

Anyhow I tried once logging into the old acct to see if I could give it a different email or just get rid of it. But it doesn't accept any password I have.

How does the same email have two different accounts on the same forum?

JotikaT2

Employee Tax Expert

It is possible to have more than one account associated with your email. Please see how can I view all my TurboTax accounts? for directions on seeing what accounts are associated with your email.

@RB287a

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