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Level 1

Question

Login stuck in loop

Forum|Forum|6 years ago
February 5, 2020
7 replies
8 views

Can't login to my TurboTax online account with correct credentials, instead it takes me to the login page.

After entering the credentials it looks like it is taking me to the account, but redirects me to the login page.

Have tried https://myturbotax.intuit.com/account-recovery/

Have reset password, but keeps redirecting me to login page after entering credentials.

Have tried Chrome and IE, same result.

TurboTax Free Edition Online

ChondelLO

Level 12

Have you cleared the cache/cookies in your browser as well? For instructions on how to do that please click the link below.

How do I delete cookies? - Community - TurboTax

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Valerieed

Level 2

I have the same issue. I cleared out my cache -- tried it in Chrome, Microsoft Edge.... no matter what, I cannot get into my Intuit account page. Any other ideas? Thanks!

Valerieed

Level 2

Hi 1Goldfish --

Did the cache clearing as suggested below work for you? It has not worked for me. I'm still stuck in the loop. If you still were stuck, did you find another way out of it?

Thank you!

JotikaT2

Employee Tax Expert

If you are still having issues, you can contact us for assistance using the link below.

How do I contact TurboTax for help

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shaknwitu

Level 2

Did this ever get resolved? It's happening to me. I'm literally done with my taxes and was trying to login tonight to push send and file them. The Contact Us page the employee linked to says you have to be signed in to contact.... and I can't log in no matter what I do.... ughhhhh.

Eyeknowright

Level 2

stuck in a sign in loop as well

shaknwitu

Level 2

ughhhh WTF? I'm literally done with my taxes. I do NOT want to start over!

Eyeknowright

Level 2

check turbotax support twitter, others seem to be having same issue

MichelleLO

Level 15

Please try logging completely out of the TurboTax website, then clear your browser's cache and delete cookies then try logging back into your TurboTax account. A full or corrupted cache can keep TurboTax from functioning properly.

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JosueLabaut

Level 2

same problem here!!

TiffanyL

Level 11

@dex fairbanks

Have you tried the steps provided below?

Log completely out of your TurboTax account
Clear cache and delete cookies
Then log back in and see if you are still having the same issue

You can also try using a different web browser. If you are still having the same issue after trying the above steps, please respond back here and let us know.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

rspalla88

Level 2

They don't care. They hate you. Were stuck in a cycle of horrible products being managed by people 1/2 way around the world that don't care if you're problem is solved. The brave new world.