I bought turbo tax from costco. when I installed 2025 turbo tax i was not asked for license code. no i have to pay.

Forum|Forum|2 months ago
April 9, 2026
1 reply
5 views

have only online instructions for installation. went through download and taxes. then asked for payment. didn't accept my license code.

TurboTax Online

GabiU

Level 13

Hi @judeshadday
Were you able to properly install and file for 2025? Let us know.
If not, here's some help articles that could point you in the right direction:

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mesquitebean

Level 15

@judeshadday

Costco only sells a license code for the desktop version of TurboTax. Did you buy the desktop software but ended up using Online TurboTax (in a browser) by mistake?

This is the normal method for installing the desktop software from Costco. Did you use the steps in this FAQ?

FAQ: Getting started with desktop TurboTax

https://ttlc.intuit.com/turbotax-support/en-us/help-article/license-information/install-turbotax-cd-download-software-license-code/L1wFOSXur_US_en_US

Or are you using a Windows 10 computer, and therefore, could not install the software, so you tried to use a special migration offer you received to move from desktop TurboTax to Online TurboTax?

If you have either a Windows 11 computer (or a Mac OS Sonoma 14 or higher), we can tell you how to switch from Online TurboTax back to the desktop software you purchased.

You may have other options, but so far we don't know your full story--mainly how you ended up in Online TurboTax instead of using your desktop software, and whether you have Windows 10 or 11, or a Mac.

Another option if you stay in Online TurboTax might be to get a refund for the Costco purchase. Costco may not refund it, but we can tell you how to do it through Intuit.