TurboTax 2025 purchased online Today with Costco

Forum|Forum|3 months ago
March 6, 2026
1 reply
10 views

I bought TurboTax online from Costco several hours ago.

I received a confirmation email that it was shipped, but nothing else.

TurboTax Deluxe Online

mesquitebean

Level 15

@ d170m

TurboTax from Online Costco is license activation code. By "shipped", it comes in email; maybe a better choice of words for them to use would be "fulfilled". Did you get a second email with the license activation code? The email with the activation code comes from a third-party company--not from Costco--who handles the software distribution for Costco. It should come in 30 minutes to 2 hours after purchase. See if that second email ended up in your email's spam/junk folder.

Once you receive the code in the second email, here's how to download the installation file:

FAQ: Getting started with desktop TurboTax

https://ttlc.intuit.com/turbotax-support/en-us/help-article/license-information/install-turbotax-cd-download-software-license-code/L1wFOSXur_US_en_US

mesquitebean

Level 15

@ d170m

ADDENDUM

The third party I mentioned above is synnex.com. I believe that the second email with the activation code comes from CostcoEDelivery @ esd.synnex.com

That is not a contact address, however. If you don't receive the code, and it's not in your spam/junk folder, phone Costco Online customer support for assistance.