Tax Year Prior to 2020: How do I speak to a real person at Turbo Tax , need a number

this was not helpful.  i need to speak to someone. the irs does not have my 20187 return and i cant recover my account info.    It was filed with you but they dont have it.  i cant get thru on the phone im about to throw the phone out the window. get me to a person

No one can call you. See the answer above for how to contact TurboTax.

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@Bstreet85 wrote:

I need to talk to a real person

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Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

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@2002ilas wrote:

How do I speak to a representative

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See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489

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@snydertresa wrote:

I'm trying to get ahold of a real live person to answer my question. 

Where is my refund, it was not put into my Savings Account I am very upset!!!! When I call to find out it says it was put in my account on Feb. 24, 2020, which it was not. Now I'm being told that Turbo Tax has my REFUND I want it now.

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TurboTax does not receive tax refunds of any kind, federal or state.

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

If you recently submitted your tax return and not able to track it with the IRS, it could be that the IRS has not begun processing your return so you information is not in the computer yet. Give it a few more days and try again.

If you still are having issues and cannot track the information you should give the IRS a call and see what they suggest or are showing in their system.

If you need to contact a customer service representative at TurboTax please click here: https://support.turbotax.intuit.com/contact/

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@TO70 wrote:

I talk to someone at my job about the $2600.00 refund and to send me a new w2 and I was told that there was no mistake and you guys had it wrong. However, I really need to file my taxes and if I have a refund check coming back to me that would be good. Can someone please help resolve this matter?

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What do you think is wrong?

Why do you think you need a new W-2?

Please explain more.

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@Peweemike wrote:

I filled last year with TurboTax with a different email and phone # and I do remember any of that info so I opened up a new account I'm filling but I can't find my AGI and it's will not give it to me over the phone you guys should have this what do I do 

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Go to this IRS website for free federal tax return transcripts.  It will have the AGI - https://www.irs.gov/individuals/get-transcript

@Rentes02   Did you try posting your question  here?  It might be faster.  We've seen most of the questions anyone can ask.