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Level 1

Solved

Trying to electronically file my tax returns

Forum|Forum|3 months ago
February 17, 2026
5 replies
4 views

I am using TurboTax Premier online to do my taxes this year. I intend to file both my federal and state returns electronically this year. However, last year, I used the TurboTax Deluxe Desktop version and filed my federal return electronically, but filed my WV state return by mailing in paper forms, which is what I have always done in the past to avoid paying the additional fee to electronically file the state return. I'm now getting a question that I don't know how to answer. This is it...

How did you file taxes last year?

It looks like you started, but didn't successfully e-file the 2024 return with TurboTax. We'll use this info to guide you through the next steps.

E-filed with a different tax software

Filed with a CPA

Printed and mailed tax return

Tried to e-file, but was rejected

Didn't file taxes

As you can see, none of these responses really fit my situation. I don't want to make a mistake at this point. How do I get past this question?

TurboTax Premier Online

Best answer by LaShaunA3

Since you e-filed your 2024 federal return using TurboTax Desktop, you should select, “E-filed with a different tax software".

LaShaunA3Answer

Level 6

Since you e-filed your 2024 federal return using TurboTax Desktop, you should select, “E-filed with a different tax software".

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Mikeg_acton

Level 2

Where is that "used a different tax software?"

Monikak11

Level 2

The question about how you did your taxes last year appears at the very beginning of the process in TurboTax Desktop. Depending on the answer, TurboTax will provide a screen to select your prior year tax file to transfer information to the current year.

The question also appears in TurboTax Online. If you used TurboTax Online the prior year but don't see your information from last year, check to see whether you are using the same online account.

Use this account recovery tool if you need assistance getting to your previous account in TurboTax Online.

@Mikeg_acton

gdesai

Level 2

i filed 2024 tax federal return on Sept 10 , 2025 (after extension) , got message 'Returns Accepted ' but IRS says they did not receive my return. can someone help ?what are my net steps and how do i resolve this issue ?

Thanks

Girish

VolvoGirl

Level 15

@gdesai Did you have a refund or tax due on the 2024 return? Did you get the refund or pay the tax due? Maybe they mean they didn’t your tax due payment. If they didn’t get your actual tax return, mail them a copy now.

When you efile you get back 2 emails. The first email only confirms the transmission. The second email says if the IRS (or state) Accepted or Rejected your efile. And check your spam folder for them.

If you efiled and it was Accepted, In the PDF of your TurboTax return, the last page of the federal return should be an "electronic postmark" that shows your name, Social Security number, the date and time that you e-filed the return, and the date that the IRS accepted it.

KristinaK

Community Manager

My suggestion would be to call TurboTax and ask for the 2024 DCN/MeF Submission ID of your submission. You can then provide it to the IRS so that they can trace it in their records.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

gdesai

Level 2

Hi Kristina

thanks for your help. what number do i call at TurboTax to get the 2024 DCN/MeF Submission ID of your submission? Also how do i get that info to IRS?

Thanks

Girish

VolvoGirl

Level 15

How to contact Turbo Tax
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991