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Level 2

Question

Refund is less and comes from "TPG PRODUCTS SBTPG LLC"

Forum|Forum|4 years ago
March 3, 2022
297 replies
1481 views

My Fed. Refund is over $2,500 short. TurboTax CRS doesn't what's going on and you can get SBTPG LLC on the phone. I don't have a mix up between State and federal tax refund. TurboTax need to need to fix the situation ASAP. These corporation are quick to take your money than provide **bleep**ty service and don't even set a way for you to talk to a live person. TurboTax & SBTPG LLC you all have a lawsuit coming.

Show previous replies

jayso7753

Level 2

ginarogers1958

Level 2

We have been using Turbo Tax for years and this is the first time my refund came from them and not the IRS. It is over 2400 short. We filled out the forms exactly as turbo tax said. We will not be using turbo tax again and will be getting in touch with the IRS to find out exactly what is going on.

DoninGA

Level 15

@ginarogers1958 wrote:

We have been using Turbo Tax for years and this is the first time my refund came from them and not the IRS. It is over 2400 short. We filled out the forms exactly as turbo tax said. We will not be using turbo tax again and will be getting in touch with the IRS to find out exactly what is going on.

Does the IRS website indicate that you were sent less than what was reported on your federal tax return Form 1040 Line 34? - https://www.irs.gov/refunds

Kosa

Level 2

Not even the IRS website is updated. There is "no information available at this time" I did however, receive the long awaited letter..... To no surprise, the information and "explanation" was a completely useless 2 lines of numbers. In the end end, it says to call them for detailed information & if you don't do something by May, they will consider your case closed. 😒

rachelabeckham1117

Level 2

I got shorted 3 grand! Did you get any responses or help? What do we do? We were, like thousands of others, were really counting on that! 😞

DoninGA

Level 15

@rachelabeckham1117 wrote:

I got shorted 3 grand! Did you get any responses or help? What do we do? We were, like thousands of others, were really counting on that! 😞

Does the IRS website indicate that you were sent less than what was reported on your federal tax return Form 1040 Line 34? - https://www.irs.gov/refunds

Lzbth55

Level 3

Yes, the IRS website had the corrected amount. I had put on line 30 the amount of my recovery check. 1400$ I should have left it blank (0) as that does indicate I received it. IRS knew I got it so they changed the line back to zero and deducted 1400 from my return. I do feel it was misleading as I feel TurboTax asked a question and then auto populated the 1400$. But that is my lesson learned.
hope this helps

Alliee20

Level 4

My account had an addition yesterday there was no deposit shown from anyone or any other explanation I couldn't figure out. Today there was a deposit from TPG products SBTPG LLC saying the same amount I had never heard of this company and was confused even more, but at least I knew where the money was from but why? So I started the search on what is TPG products SBTPG LLC and here I am. My income tax is very short 4200 dollars. I'm definitely in for that lawsuit. someone is going to pay back every penny of what is due me. I'm also calling the Attorney General's office and putting in a complaint with them everyone else should too in whatever state you live in.

rise22

Level 4

Why are we not receiving the whole amount we were shown at the top of TT when we filed??? I'm about $3,000 short.

yorosey30

Level 2

Same here.

michygirl

Level 2

My federal refund was $2878 when i filed through turbo tax they also said they were charging me $78 for the fees which i agreed to however turbo tax went through a third party TPG PRODUCTS SBTPG LLC and they shorted me over half my return i only received $1,355.74. i sent an email to the tpg email they sent my "return notification" through they responded back with your request is being reviewed or whatever but that was 2 weeks ago and i haven't heard or seen any further action i have bills to pay i need this money just to survive in this world where the cost of living is constantly going up i need this resolved or i will be taking action this is absolutely ridiculous turbo tax ive seen people complain that they were shorted more then half there refund when there refund was 13000 im seeing people complain all over why haven't you cracked down on this situation your a professional company but allowing things like this to happen is not very professional.

VolvoGirl

Level 15

There is also an Extra $40 Refund Processing Service charge (45 in California) to have the fees deducted. That leaves about a 1,400 difference which is the amount of the 3rd Stimulus payment.

Do you have an amount on 1040 line 30? You might have tried to claim it again. Line 30 is only if you didn't get the full amount or qualify for more.

Double check your bank statements and check your IRS account to see what they sent you. Check both IRS accounts if married.

Your Online Account | Internal Revenue Service

Request a trace for a missing third Stimulus payment

https://www.irs.gov/newsroom/questions-and-answers-about-the-third-economic-impact-payment-topic-j-payment-issued-but-lost-stolen-destroyed-or-not-received Your Online Account | Internal Revenue Service

mikesewell

Level 2

my refund was shorted $3160. thats a huge amount im missing and im getting pissed because it seems like everyone that recieved money from TPG was shorted. Are they just flat out stealing peoples money?

DoninGA

Level 15

@mikesewell wrote:

my refund was shorted $3160. thats a huge amount im missing and im getting pissed because it seems like everyone that recieved money from TPG was shorted. Are they just flat out stealing peoples money?

Does the IRS website indicate that you were sent less than what was reported on your federal tax return Form 1040 Line 34? - https://www.irs.gov/refunds
Or call 1-800-829-1954

Effortless

Level 2

Yeah, I entered all of the information correctly. Had every document from the IRS while filing , my expected return from Turbo tax was over 4,000usd checked the IRS site they adjusted it down to a measly $350.00. I downloaded the document that turbo tax e-filed to the feds, each line is accurate, how is there such a discrepancy? People complaining about 2g the feds outed me 4grand

Davidbuilcort

Level 2

Most of the incomeefunds were adjusted by IRS, to repaying for stimulus money. Even though, Credit karma ordered 100 dollars if tax were deposited in credit karma, I did no see that money in my deposit. I actually was short after IRS adjustments and preparation fees from turbotax.