Level 2

Question

Refund is less and comes from "TPG PRODUCTS SBTPG LLC"

Forum|Forum|4 years ago
March 3, 2022
297 replies
1488 views

My Fed. Refund is over $2,500 short. TurboTax CRS doesn't what's going on and you can get SBTPG LLC on the phone. I don't have a mix up between State and federal tax refund. TurboTax need to need to fix the situation ASAP. These corporation are quick to take your money than provide **bleep**ty service and don't even set a way for you to talk to a live person. TurboTax & SBTPG LLC you all have a lawsuit coming.

Show previous replies

J

Jcerwin

Level 2

My refund did not include the 1400 stimulus that I am owed. I did not receive it when it was supposed to be given to me, so I was owed this and when my tax return was deposited I was shorted this money. This is money I was counting on and it was taken from me. What is turbo tax going to do about it?

DoninGA

Level 15

@Jcerwin wrote:

My refund did not include the 1400 stimulus that I am owed. I did not receive it when it was supposed to be given to me, so I was owed this and when my tax return was deposited I was shorted this money. This is money I was counting on and it was taken from me. What is turbo tax going to do about it?

Does the IRS website indicate that you were sent less than what was reported on your federal tax return Form 1040 Line 34? - https://www.irs.gov/refunds

If your refund is short $1,400 then that is because you said you did not receive the 3rd stimulus payment and the IRS has records that show you were sent the 3rd stimulus payment so they removed the $1,400 Recovery Rebate Credit that was entered on Form 1040 Line 30.

Go to this IRS website for your tax account to see if the 3rd stimulus payment is entered - https://www.irs.gov/payments/your-online-account

If you checked your bank account in the March - May 2021 timeframe and there is not a $1,400 EIP3 payment from the IRS then go to this IRS website for how to start a trace on the payment - https://www.irs.gov/newsroom/questions-and-answers-about-the-third-economic-impact-payment-topic-j-payment-issued-but-lost-stolen-destroyed-or-not-received

P

pd0722

Level 2

Why is my refund $2800 shot coming from TPG plus the extra fees they took out

VolvoGirl

Level 15

@pd0722 $2800 is missing? That could be the 3rd Stimulus payment. Did you already get it? You tried to get it again on 1040 line 30. Line 30 is only if you didn't get the full amount or qualify for more.

Double check your bank statements and Check your IRS account (both accounts if married)

Your Online Account | Internal Revenue Service

If the IRS thinks they sent it to you but you didn't get it request a trace for a missing third Stimulus payment

https://www.irs.gov/newsroom/questions-and-answers-about-the-third-economic-impact-payment-topic-j-payment-issued-but-lost-stolen-destroyed-or-not-received

M

masseya

Level 2

Just got off the phone with BFS. IRS could not give me answers. BFS said I had no offsets which is what the IRS said. However, I went back and entered my husbands SS# and 4 offsets in various amounts played back under his number We have no idea what it's for, when did it happen and why wait until tax time to notify you.

BFS says we should receive a letter with an explanation. Even after deducting the offsets and the $31.03 for the filing fee we are still missing $69.17 from our refund.

This has been a hell of a day.

L

LOV3land

Level 2

There is absolutely some shady ***t going on here. They dangled a check list in front of me of reason why the "IRS" possibly had made adjustment to my account, but here is the funny thing... I don't have children and I reported that I received the $1,400 stimulus check and if any of that was the case (which it isn't) then why did they take $1,700 for a 1,400 stimulus check adjustment... can that be explained. non of this is adding up. I no longer feel I can trust Turbo Tax to handle my accounts properly. Transparency and Integrity goes a long way. I definitely feel a lawsuit is on its way.

A

Alliee20

Level 4

I am having another tax place in my era to check this out that will look it over and free of charge and if anything needs to be fixed there will be a charge. I think I am dome with online returns. I have had no trouble using them in the past. But this year is different. I told the lady that answered the phone what happened and she went and asked someone else if they could do what I asked they could take a look at it and fix what needs fixing if anything needs to be corrected then they will be a fee.

We have to prove they have done something wrong If I can get back the 4200 that was taken from me I still will not be satisfied I think a class law suite is in order

J

jdjd2020

Level 2

This is definitely worthy of a class action law suit. I am waiting for over $1400 to be direct deposited to my account. Even if there was a delay, that should have been disclosed. This is the last time using TurboTax, and a big competitor CASH APP, just came out with the Cash App tax with no fees. So this does not help Turbo Tax in any way.

DoninGA

Level 15

@jdjd2020 wrote:

This is definitely worthy of a class action law suit. I am waiting for over $1400 to be direct deposited to my account. Even if there was a delay, that should have been disclosed. This is the last time using TurboTax, and a big competitor CASH APP, just came out with the Cash App tax with no fees. So this does not help Turbo Tax in any way.

Exactly $1,400 is missing?

Does the IRS website indicate that you were sent less than what was reported on your federal tax return Form 1040 Line 34? - https://www.irs.gov/refunds

If your refund is short $1,400 then that is because you said you did not receive the 3rd stimulus payment and the IRS has records that show you were sent the 3rd stimulus payment so they removed the $1,400 Recovery Rebate Credit that was entered on Form 1040 Line 30.

Go to this IRS website for your tax account to see if the 3rd stimulus payment is entered - https://www.irs.gov/payments/your-online-account

If you checked your bank account in the March - May 2021 timeframe and there is not a $1,400 EIP3 payment from the IRS then go to this IRS website for how to start a trace on the payment - https://www.irs.gov/newsroom/questions-and-answers-about-the-third-economic-impact-payment-topic-j-payment-issued-but-lost-stolen-destroyed-or-not-received

A

AlyssaLuis101

Level 2

We are also thousands short on our refund and just got our IRS letter. We have no dependents and did not make over 100,000 from last year. Has anyone had any luck on getting their full refund?

A

Alliee20

Level 4

not that I know of

H

HopeGene24

Level 2

I'm dealing with the same situation. This is ridiculous.

S

SanGirl219

Level 2

I logged into my bank and used a filter by name of company. My bank showed 2 deposits within 2021 which totaled to the 1400 government stimulus, minus the purchase use of TurboTax. It is kinda sketchy that they decided to deposit the amount in 2 small chunks, but as long as I got the full amount (minus TurboTax usage) then its fine...I guess.

Also, it was easier to get an explanation out of the IRS then it was from TurboTax.

I tried to get an explanation from TurboTax it took me 1 1/2 hours to end up with no explanation.

But after waiting 10 min for an IRS agent I was able to get a full explanation within 5 minutes and knew where to look next.

I think in terms of TurboTax they would do better to pay for better training for their employees...and get more employees to begin with.

J

Jmayo121

Level 2

So you did finally get your full refund?

R

rachelabeckham1117

Level 2

NOPE. And I never will. And i will NEVER use Turbotax again. I am soooo disappointed in them, after using them for ten years and this is how their loyal customers get treated.... Shame on all of them

A

AAnne4488

Level 2

I also received about 3,000 dollars less than I was supposed to. I checked my bank account several times to make sure I never received the third stimulus payment and I have not and a paper check I would have deposited into my bank account as always. I also entered that I received my child tax care credit as well. What's going on?

B

Batmanvara

Level 2

Did you ever get the remainder of your refund?

Show more replies