Turbo Card getting rejected through QuickBooks Desktop Payroll

[ktiesler27]

Our employee received a Turbo Pay Card in the mail after they requested one to put our direct deposits onto. The employee created an online login and registered the card. We submitted direct deposit and it was rejected. I've calling QuickBooks Payroll support and they say its a card problem. I call Turbo Card support and can't speak to a real person, but it's telling me the employee has multiple cards, but the one they are physically presenting to us is not one of them. And when they log in to their account online, the card has now disappeared from the list.

[JotikaT2]

Unfortunately, as this is a public forum, we cannot assist you here. 

You will need to contact us using the link below to discuss the card(s).

Info from TurboTax for Debit Card

[ktiesler27]

I'VE ALREADY TRIED CONTACTING YOU SEVERAL TIMES AND NO ONE WILL LET ME TALK TO A LIVE PERSON BECAUSE IT SAYS THE CARDS DON'T EXIST EVEN THOUGH THE CARDS WERE JUST MAILED 2 WEEKS AGO AND WE PHYSICALLY HAVE THEM. I've been given 2 different numbers from Intuit. This is a joke at how hard it is to talk to someone.