Our employee received a Turbo Pay Card in the mail after they requested one to put our direct deposits onto. The employee created an online login and registered the card. We submitted direct deposit and it was rejected. I've calling QuickBooks Payroll support and they say its a card problem. I call Turbo Card support and can't speak to a real person, but it's telling me the employee has multiple cards, but the one they are physically presenting to us is not one of them. And when they log in to their account online, the card has now disappeared from the list.
