Credit Karma account trouble

[TheWisdom]

I have had a Credit Karma account for years. However, I legally changed my name in 2021, and since then, my Credit Karma account has stopped updating my credit scores. I tried deactivating and reopening the account with my new name, but I encountered issues with the Credit Karma system. It stated that the email address already had an existing account, but when I tried to log in, it said, "Account doesn't exist, create account here" or something similar. Now, I can't create a new account, and I can't log in to the old one either.

[xmasbaby0]

CREDIT KARMA CARD

https://ttlc.intuit.com/community/intuit-account/help/is-credit-karma-a-part-of-turbotax/00/2092900

https://support.creditkarma.com/s/

[KatrinaLO]

Please reach out directly to Credit Karma on their Contact Us page for this matter.  From there, you will be able to file a case in regard to your situation.  

@TheWisdom