If there are error
messages to fix your 1098-T form and you have "copied and
pasted" to enter some of the information, it might have spaces or other
invisible formatting characters that are causing the errors. Please be
sure there are no extra spaces before the entries or after the
entries.
Note: Buttons
that don’t work or fields that don’t allow entry
If you are using Turbo Tax Online, the
most likely reason for buttons that don't work or not being able to enter
information is that something in the web browser is not displaying the page
properly. The easiest way around this is
to simply use a different web browser.
You can select from Google Chrome, Mozilla Firefox, Internet Explorer or
Safari. If you need to install another
browser, be sure to go to the trusted home site for the software for security
reasons.
If you are using the Turbo Tax Phone App,
then try opening Turbo Tax in the browser window on your phone. It will use the same login information but
may display the page better.
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