1098-T and not able to add myself as a student

[PiperGirl]

I received a 1098-T form for paying tuition for a class for myself at a college. When I try to enter the information, it says "You can't add any more students. You have no more eligible students in this return." How am I not eligible, if I am filing my own return and I am the student? Is there still a way to enter my 1098-T form? It will not provide me with an option of choosing myself as a student. I am using Turbo Tax Deluxe.

[KrisD15]

To clarify, Are you filing as a dependent? Does someone else (like your parents) claim you?

Did you answer any questions regarding being a student in the "Personal Info" or "Education" sections?

Were you able to enter the 1098-T? 

[PiperGirl]

I did go back and edit my personal information, so I am able to add myself as a student now. However, I am still experiencing an issue. It asks for all the information on my 1098-T form, but after I enter all that information, it does not save it. Once I try to go on to the next page, it will ask for all the same information all over again. I tried a few times, but it still keeps happening.

[NicolleR1]

Give these quick tricks a try

If you are using TurboTax Online try these options

• Check ‌your browser's settings. (Clear your Cache and Cookies)
• Check on your internet connection
• Try using a different web browser

If you are using TurboTax Desktop

• Make sure the software is updated. 
• If you haven't rebooted your computer, please do
• Check your firewall and antivirus settings. Make sure they aren't blocking any feature of the software. 

If you are still having issues after trying these options, contact Customer Support by clicking the link below

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