Why does TT Business keep losing my license code?

Forum|Forum|6 years ago
February 11, 2020
3 replies
35 views

This is the fourth time I've had to enter my license code now. I have to go dig out the box and re-type in the stupid thing. Why does it keep losing the code? It just did an update if that matters.

TurboTax Business Windows

HelenC12

Level 15

TurboTax 2019 requests license activation at every launch

If you're using TurboTax CD/Download and have installed and activated the license number, you may receive multiple activation prompts, which results in TurboTax not launching.

Who's impacted?

You're impacted if you:

Are using TurboTax 2019 CD/Download
Have successfully activated your license
Are prompted to activate every time TurboTax launches
Have a valid activation code
Never get TurboTax to open after activation

Resolution

This error is caused by the Internet connection being unable to resolve connection to our server for license activation. There can be many reasons for this and they may not impact regular Internet usage and activity.

One of the following methods should resolve this issue. If they're successful, TurboTax will skip activation and open the starting screen where you can begin or continue your return.

If the product continues to prompt you for an activation code you have been unsuccessful.

Method 1: Temporarily disable your antivirus/anti-malware/firewall software

Method 2: Restart your router/modem

Method 3: Configure the TCP/IP settings

Method 4: IP config command line tool

Source: TurboTax FAQ

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Rick_Brade

Level 2

Let me get this straight. You want me to place my trust in software that could land me in prison if used incorrectly and you can't even fix your license activation? I've already activated this software three times!

You're wrong.
This is not the fault of my internet connection.

It shouldn't matter anyway because I'm NOT running my software through the cloud.
FFS, how many times are you going to make me activate this?