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What is line 72?
Line 72 on schedule 5?
https://www.irs.gov/pub/irs-pdf/f1040s5.pdf
Are you married? Line 72 is for excess Social Security you paid in from your W2s. Do you still have copies of all the W2s? Look at box 4. Did either of you have more than 1 employer? You only get excess SS back if one person had more than 1 employer and those employers took out more than the max of $7,960.80. So add up your W2 box 4. Is it more? Then add up your spouse's W2 box 4. Is their box 4 more than $7,960.80?
Or check W2 box 12. You may have entered Code A by mistake.
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