TTax 2024 Premier Fails to complete Update process

[Wighty44]

I've been using this version of TTax for over 10 years.  In all that time this is the first time the program refuses to complete the logon update process.   There is a program bug somewhere that needs immediate resolution.   I'v completed all my Federal and State data entry and associated program checks, but can not go further as the program "Does not Respond" afterwards.

Windows 11 Pro OS

[PatriciaV]

You may need to complete a manual update per Manually Update TurboTax for Windows Software.

The other option is to uninstall TurboTax and reinstall from the download exe file.

[Wighty44]

Thank you for the reply.  However, I did not need to reinstall the software nor do a manual update.  As I suspected the problem resided outside of my control - an apparent program bug.   Seeing comments from other 2024 Turbo Tax customers who experienced the same problem, one recommendation was to simply wait a week for a typical program update. 

And that is what I did.  Today I opened Turbo Tax 2024 and it applied updates that completed without any errors.  I then loaded my saved tax file and was able to finish it, e-file my Federal taxes, and print out my state taxes for filing without any problem.   - The IRS accepted the e-filed return today.

Whatever the problem was, it was resolved through today's program update.  I needed to do nothing but be patient....

[Addison02]

My TurboTax Premier 2024 (Windows desktop) won't updates. Updates fail with a 1603 error. I've tried updating right after a PC restart and with no other programs running. My ID is an administrator and I even opened TT using Run as an Administrator. 

I wanted to try downloading an executable for a manual update but the only I've found (at: https://ttlc.intuit.com/turbotax-support/en-us/help-article/update-products/manually-update-turbotax... ) is a month old. My TT is more current than that. 

Any ideas? Thanks.

[Wighty44]

I never saw an error code when my TT Premier failed to complete the initial update process.  I was also confident that it had nothing to do with my PC as it was only 2 months old and every other application on it ran perfectly.  So I waited for about 10 days and then opened TT.  It updated with no problem and I was able to complete my State & Federal taxes without any further issue.

Because you have an error code I would contact TT support for their help... 

[Addison02]

Thanks for your quick response. The TT update doesn't always fail with a 1603 error. Sometimes it give me another reason. 

I had the same problem over a month ago. It was finally resolved by downloading and installing a manual update. Until today, subsequent updates worked ok. If there was a more update file to download for a manual update, I would give it a try. 

[Addison02]

Today (2/27) my TT updated without issue. This update was a program update released earlier today. Its predicted update duration was 1 minute vs. the predicted update duration of 5 minutes for the update that repeatedly failed on me over the past few days. 

As usual, the actual update duration was considerably longer than projected but at least it worked. I assume that the previously released update had some sort of problem which caused it to fail. For now, all appears to be ok with my TT. 

So far this tax preparation cycle I've endured two different TT update issues, each of which lasted several days. In addition, I fell victim to a TT bug on my state tax return which would have caused me to underpay my state tax if not corrected.

It's not looking likely for me to buy TT for the next cycle.