State tax exclusion for federally tax-exempt interest dividends

[joe1941]

TurboTax does not allow me to enter this value.  It still allows me to allocate these dividends to multiple states, but when I click continue it takes me back to the "pulling in investment screen".  In previous versions, it asked if exempt interest dividends needed to be adjusted.   How do I get this exclusion value into TurboTax?

[AmyC]

A full or corrupted cache can cause problems in TurboTax, sometimes you need to clear your cache (that is, remove these temporary files).

Online version:

1. Delete the form/ worksheet- if possible, see How to Delete  
2. Log out of your return and try one or more of the following:
   • Don't use Internet Explorer.
   • Clear cache and cookies,
   • Sign in using a different browser.
   • Sign in using a different device.
3. Log back into your return.
   • Enter the information again.

Desktop version: 

1. Delete the form
2. Save your return while closing the program.
3. Update the program
4. Open
5. Enter the information again.

[joe1941]

Thanks so much for your reply!