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My guess is that the system is telling you that you need Schedule 3 for something you entered, but it has not yet created Schedule 3 in your tax return because you are using Free Edition, which cannot produce Schedule 3. I assume it is telling you that you have to upgrade to a higher edition (which is not free) because you need Schedule 3. After you upgrade the amounts from Schedule 3 will flow to Form 1040.
I don't understand what "box 12" you are looking at. Do you mean box 12 on your W-2? Line 12 on Form 1040 has nothing to do with Schedule 3. The totals from Schedule 3 appear on Form 1040 lines 13b and 18d.
You might want to see if you qualify to use the IRS Free File Program delivered by TurboTax. It can produce a tax return with Schedule 3 for free if you meet the qualifications. IRS Free File Program delivered by TurboTax is at the following link, and the qualifications are listed there.
IRS Free File Program delivered by TurboTax
Sorry, I posted the wrong link for IRS Free File Program delivered by TurboTax. I corrected it in my reply above. Here is the correct link again.
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